Since the GAP 2 change I have been unable to even send a reply to a join request entered in the FTDNA systems...I have reported this numerous times but get the same reply that IT has fixed the problem...now I received this email the other day...notice the line "Barring the cleaning out..."... ========================= ">>Dear Family Tree DNA Group Administrator We have found that over the past two weeks at least one join Request has been sent to your project, yet it has not be answered. Of course when someone sends a “Join Request” it means that his or her inquiry, if properly administrated, can result in an immediate new kit ordered within your project. However if the Join Request is not replied to interest quickly fades and the potential opportunity fades as well. Answering is simple. Under the Project Administration section of your GAP 2.0 is a link for Join Authorization. Follow that link to View Join Requests. Click on READ, to see the message and in the space provided below the message you may write a reply to the requester and at that moment you may accept or Deny the request. Barring the cleaning out of these unanswered email messages we will be forced to remove “Join Request” privileges from your Project. If you have questions and need a personal ‘walk through’ of the GAP 2.0 please email info@familytreedna.com and explain your questions, leave a phone # and one of our staff will contact you for a walk through. Your Family Tree DNA Staff<< Thanks for the email....but I have tried many times to answer the join request from my GAP page but the system does not send the reply...I continue to receive error messages...I have reported the problem numerous times using the feedback but the problem has not been corrected...so the problem is on your "end" and NOT with my end..." Raymond Stoudt