On Dec 5, 2010, at 5:37 PM, Raymond wrote: > I decided to try one more time to reply to a project join request...this > time when I received the error message I noticed that it was flagging my > comment within the email concerning my <email address>....apparently the > system will not allow the use of the angle bracket...I changed my > written reply to my "...send to my (email address)"....the system > accepted it and the reply was sent... > > Raymond Raymond, I ran into this 'same' problem when using 23andMe's 'internal' email system. I kept writing a potential match and asking her to write me back at my regular email and enclosed my correct email address in < >. It took quite a bit of back and forth to discover that 23andMe's 'internal' email system just removed the angle brackets AND my email address. Perhaps this is what has been going wrong for those people not receiving a response through the FTDNA 'internal' email system. I can tell you that the woman I was corresponding with at 23andMe was thinking I was a little looney for a while until we figured out what was happening. She finally said, "I don't know why you keep asking me to write you when there is NEVER an email address shown!" Carol Vass Kent, WA