I agree that giving up is not the answer. I'm dealing with a project, right now, that goes months on end without updating results and, if the number of blank Earliest Ancestors is any indication, makes little or no effort to see these fields filled in or much of anything else. I complained, persistently, to the admin and to FTDNA, and the project took on a co-admin. The project page was updated when the new co-admin came on board, but then not again for three months! They have a serious relationship problem in that two people claiming the same ancestor are in different haplogroups, though matching others, so if it's an NPE it's way back. I and other members have been pressing the admin to get lineages from these individuals, so we can check their paper genealogy and see which line has the bad connection. The admin has been stalling for *over a year* on this. I think she doesn't know what to do and won't admit it. In the meantime, this is a major progenitor for the surname who is appearing in two different, clearly unrelated groups. There is an inherent problem for any business or institution that depends on volunteers. If you're too hard on them, they will walk, so I completely understand FTDNA's reticence to discipline project admins. There's no easy solution here. Diana > -----Original Message----- > From: y-dna-projects-bounces@rootsweb.com [mailto:y-dna-projects- > bounces@rootsweb.com] On Behalf Of Randall > Sent: Sunday, December 05, 2010 5:14 AM > To: y-dna-projects@rootsweb.com > Subject: Re: [Y-DNA-projects] The view from the outside looking in > > Did you try calling FTDNA? Perhaps you have bad email addresses for them. > Whenever I have called them with a problem they are very helpful. Just giving up is not > very effective. I don't think very many of us have had your experience. >