And now overnight I had a person join a project----12 markers, no lineage. If they had to go through a request, I would have told them that 12 markers are useless if they are trying to find ancestry, and with the sale for only $18 more they could have gotten 37 markers..... This is really bad. FTDNA has really this messed up the projects. Of course FTDNA would rather they test at 12 markers, and then go through a series of upgrades.....not exactly the way to be customer friendly. What phone number to call them? I don't see one listed. I also have a job, and imagine they are probably only answering it when I am at work, and I don't own a cell phone. Rick Saunders