713.868.1438. You can also email the person who just joined your project that for an extra $18 they could get the additional markers that will be better for them. They can also call FTDNA and they will be happy to change their order for them. I think your wrong that FTDNA would rather people order piecemeal. I've met the people who run the company. They don't operate that way. You really should try to attend one of the annual conferences they put on for the Admins every year. They are very informative. Randall -----Original Message----- From: y-dna-projects-bounces@rootsweb.com [mailto:y-dna-projects-bounces@rootsweb.com] On Behalf Of fzsaund@ix.netcom.com Sent: Friday, December 17, 2010 9:03 AM To: y-dna-projects@rootsweb.com Subject: Re: [Y-DNA-projects] How do you close automatic joins? And now overnight I had a person join a project----12 markers, no lineage. If they had to go through a request, I would have told them that 12 markers are useless if they are trying to find ancestry, and with the sale for only $18 more they could have gotten 37 markers..... This is really bad. FTDNA has really this messed up the projects. Of course FTDNA would rather they test at 12 markers, and then go through a series of upgrades.....not exactly the way to be customer friendly. What phone number to call them? I don't see one listed. I also have a job, and imagine they are probably only answering it when I am at work, and I don't own a cell phone. Rick Saunders ------------------------------- To unsubscribe from the list, please send an email to Y-DNA-PROJECTS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message