Thank you for the phone number, although I don't know when I'll ever be able to call it. I'm feeling extremely frustrated right now in being treated like a criminal (apparently convicted of supposedly letting requests pile up) without a trial, or any contact from FTDNA, and now having to prove my innocence. I also hate doing things by phone. I would rather have an e-mail contact and correspondence with a person, and the only way to contact them through the site is through the "feedback" which I'm guessing will be ignored without any response. I would love to attend a conference if someone wants to pay my way there, lodging, (and for the thousands of free hours I've invested in the projects), and pay for my time missing work to attend. I think FTDNA sometimes forgets we are volunteers (and I think I do a good job) and not an employee. A least that's the feeling I get out here in cyberspace of no way to get a response from them. Rick Saunders

Rick, I'm not really sure about this, but I think that using the Feedback link works best for problems that are strictly related to IT concerns. In this case, IT is involved, but there are also issues relating to decisions that were probably made outside the IT department. It may help a little to write directly to helpdesk@ftdna.com about the problems caused by the decisions made and their implementation, but calling or writing to someone at a higher level in the organization may work better. If you are able to call FTDNA, I think you will be happy with the result, but I realize that that may not be a practical way for you to resolve problems. Hope this helps a little, Kirsten ----- Original Message ----- From: fzsaund@ix.netcom.com To: y-dna-projects@rootsweb.com Sent: Friday, December 17, 2010 2:16:46 PM Subject: Re: [Y-DNA-projects] How do you close automatic joins? Thank you for the phone number, although I don't know when I'll ever be able to call it. I'm feeling extremely frustrated right now in being treated like a criminal (apparently convicted of supposedly letting requests pile up) without a trial, or any contact from FTDNA, and now having to prove my innocence. I also hate doing things by phone. I would rather have an e-mail contact and correspondence with a person, and the only way to contact them through the site is through the "feedback" which I'm guessing will be ignored without any response. I would love to attend a conference if someone wants to pay my way there, lodging, (and for the thousands of free hours I've invested in the projects), and pay for my time missing work to attend. I think FTDNA sometimes forgets we are volunteers (and I think I do a good job) and not an employee. A least that's the feeling I get out here in cyberspace of no way to get a response from them. Rick Saunders ------------------------------- To unsubscribe from the list, please send an email to Y-DNA-PROJECTS-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message