I subscribe to the NOTTSGEN list, where there have recently been several e-mails praising the Nottingham Register Office for their speed in sending out copies of certificates. My experience confirms this: recently I received a phone call from that office to tell me that the certificate I'd requested didn't tally with the other information I'd given, and suggesting that I contact a another Register Office in Nottinghamshire. Excellent service. I must say that I haven't had the same experience with the Swansea Register Office. I posted a request (with the usual cheque and SAE) on 15th July, and I've still had no reply. Is this usual? Barry Johnson Monmouthshire