Kathy, They are not real fast. What Kathy told me was whenever they get a request it goes in a file in the order they come in. When we discussed it about a year ago there were 67 people ahead of me. Just be sure you ask all your questions at the same time and be specific...otherwise you may get a couple answered and then go back to the end of the pile. It is best if you can get Kathy to do it herself. Regards, Murray LOOPER, LUPER, STAPLES, KEAN, PRATHER, VAN_NATTA, HOLMES, HOGE, HUME, WHITE, DE_ST_JULIEN, BULLOCK, LONG, MCKINNEY, PERSELL, PURCELL, VAN_DE_WETERING, DEN_EXTER, KROES, SMITS, VAN_DER_LOOS, STREEP, NIEMEYER, SCHWENKER, WIENKE, LEITZGIRD, FUCHS, MEYER, SCHMIDT, PATTERSON, VAN DORN, MCLEAN, FISCHER, JENNER, BAKER, GOSNEY, YELTON, GRIFFITH, SEXTON, BRAGG, HUTCHISON, SLAGLE, SULLINS, KOGER, PREVOE, PERRIN, KOTHE, MCFARLAND, VAUGHAN MILLER, BARKER, ROBEY, SMITH, LUEBKE,