I just went to my FTDNA personal page, and my results are gone! I had upgraded to the 67 marker test a while back, and everything seemed fine. My results matched 66 of 67 with those of my known cousins. The following message was on my page: Your test is waiting for your C/D kit to be returned so that testing may resume. We cannot complete this testing without the additional samples. If you have not received your C/D kit please email support@familytreedna.com with your kit number. A new date for results will be assigned once we receive your samples. The above are 'targets' dates provided used by the lab. Actual dates may vary due to the number of kits in your batch, as well as the need to re-run the sample. If you have ordered an extended Y-DNA test you'll most likely receive the first 12 markers back followed in a few days by the next set of 13 markers. Quality Control is very strict about 2 sets of eyes confirming every score. This takes a little longer, but it also dramatically reduces the chance that an incorrect score is reported! If more than a week went by from the targeted date without your results being posted, it means that most probably we did not get a result on the first pass during the sequencing process. From our lab's experience this happens in about 10 - 15% of the times. This can be caused by a number of factors, such as a poor scrape, or a marker may produce a "dual peak" where a single peak is expected. In all of these cases we will re-run the entire sequence from the same DNA that was extracted from vial A. This will produce a complete new set of scores for your sample. The two sets are compared, and the geneticist makes a determination. If once again the results are incomplete we then extract the DNA from vial B and start the above process again. The lack of results after this series of attempts (2 from vial A and 2 from vial B) will prompt us to send you a new kit (free of charge) for a new scraping, as the initial samples didn't give the lab enough quality DNA to work from. Although this adds to the delivery time, it ensures that we report accurate results, so please bear with us as in the final analysis accuracy is far more important than speed. I emailed FTDNA support to see what's going on. Seems like I would have at least received an email to let me know something was amiss. Anyone ever had anything like this happen with familytreedna? Weird.

Paul, Not exactly the same info, but I had a tester disappear from our project once and he, I nor anyone else removed him. Just came up missing. He received no messages, but just couldn't find himself one day. I wrote to FTDNA to explain; they wrote him to confirm he wanted in the project and it was corrected. FTDNA has great service, but computer glitches from time to time. SO...you should hear from them within 24 to 48 hours on this. Best wishes, Emily Tester: Daniel F. Williams ----- Original Message ----- From: "paul williams" <bossman9@gmail.com> To: <williams-dna@rootsweb.com> Sent: Thursday, July 10, 2008 4:17 PM Subject: [WILLIAMS-DNA] familytreedna weirdness >I just went to my FTDNA personal page, and my results are gone! I had > upgraded to the 67 marker test a while back, and everything seemed > fine. My results matched 66 of 67 with those of my known cousins. The > following message was on my page: > > Your test is waiting for your C/D kit to be returned so that testing > may resume. We cannot complete this testing without the additional > samples. If you have not received your C/D kit please email > support@familytreedna.com with your kit number. A new date for results > will be assigned once we receive your samples. > > > The above are 'targets' dates provided used by the lab. Actual dates > may vary due to the number of kits in your batch, as well as the need > to re-run the sample. > > If you have ordered an extended Y-DNA test you'll most likely receive > the first 12 markers back followed in a few days by the next set of 13 > markers. Quality Control is very strict about 2 sets of eyes > confirming every score. This takes a little longer, but it also > dramatically reduces the chance that an incorrect score is reported! > > If more than a week went by from the targeted date without your > results being posted, it means that most probably we did not get a > result on the first pass during the sequencing process. From our lab's > experience this happens in about 10 - 15% of the times. > > This can be caused by a number of factors, such as a poor scrape, or a > marker may produce a "dual peak" where a single peak is expected. > > In all of these cases we will re-run the entire sequence from the same > DNA that was extracted from vial A. This will produce a complete new > set of scores for your sample. The two sets are compared, and the > geneticist makes a determination. If once again the results are > incomplete we then extract the DNA from vial B and start the above > process again. > > The lack of results after this series of attempts (2 from vial A and 2 > from vial B) will prompt us to send you a new kit (free of charge) for > a new scraping, as the initial samples didn't give the lab enough > quality DNA to work from. > > Although this adds to the delivery time, it ensures that we report > accurate results, so please bear with us as in the final analysis > accuracy is far more important than speed. > > I emailed FTDNA support to see what's going on. Seems like I would > have at least received an email to let me know something was amiss. > Anyone ever had anything like this happen with familytreedna? Weird. > > ------------------------------- > To unsubscribe from the list, please send an email to > WILLIAMS-DNA-request@rootsweb.com with the word 'unsubscribe' without the > quotes in the subject and the body of the message > > > No virus found in this incoming message. > Checked by AVG - http://www.avg.com > Version: 8.0.138 / Virus Database: 270.4.7/1544 - Release Date: 7/10/2008 > 7:37 AM > > >