This is a Message Board Post that is gatewayed to this mailing list. Classification: Query Message Board URL: http://boards.ancestry.com/mbexec/msg/an/zEC.2ACE/236.1.1.1 Message Board Post: I submitted a question on this the 2nd of October that they didn't respond to. I just talked to their "pay" technical help and they said they knew of the problem but didn't know when it would be fixed or if there were other problems that would prevent that county's postings. The only recommendation was to respond to the answer you get by email saying you wanted this escalated, wanted to complain. Apparently there is not a link between the customer response center/tech help/online db and the folks doing the work. Tech's are not able to query the "programmers" and get a real answer.