This is a Message Board Post that is gatewayed to this mailing list. Classification: Query Message Board URL: http://boards.ancestry.com/mbexec/msg/an/zEC.2ACE/299.2.1.1 Message Board Post: Lisa, I am constantly emailing, saying that I am dissatisfied, but I always get same reply...most likely the one you are getting. I have asked them if they know an estimated also, but got the same reply as the others. I try practically once a week, hoping it would get through their heads somehow...but no, of course not. Nick