Hello List It has been my experience that recently Family Tree DNA can take longer than expected for tests, especially upgrades. This is due to several factors -- volume of business (especially since they got involved withthe National Geographic project), the transfer of lab work from the University of Arizona lab to their own newly built lab in Houston (in work now), or a problem with the DNA sample (sometimes, just that the markers show an inconclusive result and they need to run the test again). SInce they batch work, your tests are run with others getting the same tests, and the tests are done in panels (groups of markers) so you will not get all the different panels at the same time. If you are lucky, it takes 4-6 weeks. If there are any problems it can take longer. If it is REALLY late (several months) I would certainly contact them to find out what went wrong. When they cannot get a good result from your sample, and they have tried both samples that you sent, they will send another kit free of charge. They try to be helpful but they have grown very quickly into a very large company, and sometimes this causes a bottleneck in the work load. They are careful to give you good results, and not to just "wing it". Sorry for the delays -- it drives everyone crazy, but sometimes it just cannot be helped. Whitney Keen

Whitney, Thanks so much for the update on the DNA testing.  I just sent my initial samples to Houston this week.  I'm glad to know what a reasonable turn around time will be. Cap Whitney Dublin, OH -----Original Message----- From: Whitney Keen <wkeen@inksite.com> To: Whitney List <WHITNEY@rootsweb.com> Sent: Tue, 5 Dec 2006 12:53 pm Subject: [WHITNEY] Delays in results Hello List It has been my experience that recently Family Tree DNA can take longer han expected for tests, especially upgrades. This is due to several actors -- volume of business (especially since they got involved iththe National Geographic project), the transfer of lab work from the niversity of Arizona lab to their own newly built lab in Houston (in ork now), or a problem with the DNA sample (sometimes, just that the arkers show an inconclusive result and they need to run the test gain). SInce they batch work, your tests are run with others getting he same tests, and the tests are done in panels (groups of markers) so ou will not get all the different panels at the same time. If you are ucky, it takes 4-6 weeks. If there are any problems it can take onger. If it is REALLY late (several months) I would certainly contact hem to find out what went wrong. When they cannot get a good result rom your sample, and they have tried both samples that you sent, they ill send another kit free of charge. They try to be helpful but they ave grown very quickly into a very large company, and sometimes this auses a bottleneck in the work load. They are careful to give you good esults, and not to just "wing it". Sorry for the delays -- it drives everyone crazy, but sometimes it just annot be helped. Whitney Keen ------------------------------ o unsubscribe from the list, please send an email to WHITNEY-request@rootsweb.com ith the word 'unsubscribe' without the quotes in the subject and the body of he message ________________________________________________________________________ AOL now offers free email to everyone. Find out more about what's free from AOL at AOL.com.