I did these steps the first time I tried to get access and it worked, but not the second time. I have posted my question directly to the site, so perhaps they will be able to help out. If I learn something that will help other readers, I'll post it. Thanks, Eileen Message: 3 Date: Thu, 08 Nov 2012 07:59:31 +0000 From: Nivard Ovington<ovington1@sky.com> Subject: Re: [WAR] Warwickshire maps To:warwick@rootsweb.com Message-ID:<509B6663.4070306@sky.com> Content-Type: text/plain; charset=ISO-8859-1; format=flowed Hi Eileen If you go to the home page and look for first time here , then follow the links to register, you will see in the FAQs that you can register from overseas Nivard Ovington in Cornwall (UK)