Has anyone use ACDSee digital imaging software? I have just purchased a copy and it started to work OK but now is giving me trouble. This is what is happening to me. Initially when I tried to select a file from MY Favorites it worked. The then trouble started. The program was NOT responding when I tried to select a file from MY Favorites. It would respond if I select from the CD list. Then: I un-install ACDsee 4.0 and reinstalled it several times (maybe 10) but it still would NOT select any file in MY Favorites. Now: The program WILL NOT respond at all. I just get the startup image and the HOUR glass symbol. When I do a Ctrl+Alt+Del, the pop up screen tell me the ACDSee is NOT RESPONDING. My O/S is Win98 Please HELP me. Jon

Jon, one of the common causes of conflicts with new programs is that they have been installed while other programs are running in the background. When you install ANY program it is a "must" that ALL programs except EXPLORER (your Windows system) and SYSTRAY, are closed down. You do this by pressing CTRL-ALT-DELETE highlighting each program, in turn, in the window that lists them, then click END TASK. Repeat this until you are left only with the above two. Then, do a normal Windows install. That is click START|SETTINGS|CONTROL PANEL|INSTALL and then browse to where you have the program's setup file or CD. Click open and follow the on-screen prompts. The reason these steps are necessary is that Windows shares files through the Registry. So, if a program is installed, while another is running, that running program may be using a "shared" file. Later when you come to do a particular task in the new program, you get a message similar to the one you have received. This is because a conflict has developed over which program has the use of the shared file. Windows doesn't recognize your new program as being "registered" to use that particular file in its Registry. What I would suggest you do is delete the program again, then close down everything, as above. When that is done, follow the install steps as above. The other benefit from doing this required procedure, is that the program can be uninstalled cleanly and neatly at a later date, if the need arises. Windows will know just which files were installed with this program and know where to uninstall them from. In 99% of cases of problems with a new installation, it is usually an incorrect installation that is the culprit. And, in case you have a lot of programs to close down, there is a handy - FREE - utility program called EndItAll, which will do that task very efficiently for you. Find it at: http://www.pcmag.com/article/0,2997,s%253D1478%2526a%253D10165,00.asp It's also a great aid when you want to run DEFRAG or SCANDISK. I use it every day for one purpose or another. Lance -----Original Message----- From: Jon [mailto:jon-370@att.net] Sent: Monday, 14 January 2002 7:17 AM To: VINTAGE-PHOTOS-L@rootsweb.com Subject: [VINTAGE-PHOTOS] ACDSee software Has anyone use ACDSee digital imaging software? I have just purchased a copy and it started to work OK but now is giving me trouble. This is what is happening to me. Initially when I tried to select a file from MY Favorites it worked. The then trouble started. The program was NOT responding when I tried to select a file from MY Favorites. It would respond if I select from the CD list. Then: I un-install ACDsee 4.0 and reinstalled it several times (maybe 10) but it still would NOT select any file in MY Favorites. Now: The program WILL NOT respond at all. I just get the startup image and the HOUR glass symbol. When I do a Ctrl+Alt+Del, the pop up screen tell me the ACDSee is NOT RESPONDING. My O/S is Win98 Please HELP me. Jon _________________________________________________________ Do You Yahoo!? Get your free @yahoo.com address at http://mail.yahoo.com