I am currently having trouble signing into Heritage Quest via my local library. I keep getting an invalid login error message. I haven't used Heritage Quest in several weeks and sometimes used it on two different computers at my house. Can anyone give me a clue as to what might be the problem? Thanks, Barbara

I have no problems; why not call your server on-line assistance - "technical support". ----- Original Message ----- From: BOH1156@aol.com To: VA-SOUTHSIDE-L@rootsweb.com Sent: Sunday, August 07, 2005 7:12 PM Subject: Re: [VA-SOUTHSIDE-L] Heritage Quest - Does Your Local Library ... I am currently having trouble signing into Heritage Quest via my local library. I keep getting an invalid login error message. I haven't used Heritage Quest in several weeks and sometimes used it on two different computers at my house. Can anyone give me a clue as to what might be the problem? Thanks, Barbara ==== VA-SOUTHSIDE Mailing List ==== VAGenWeb http://www.rootsweb.com/~vagenweb ============================== Search Family and Local Histories for stories about your family and the areas they lived. Over 85 million names added in the last 12 months. Learn more: http://www.ancestry.com/s13966/rd.ashx -- No virus found in this incoming message. Checked by AVG Anti-Virus. Version: 7.0.338 / Virus Database: 267.10.2/65 - Release Date: 8/7/2005

Could you library card be expired? I had an old one, lost it and had to get a new one. When I accidently put in my number from the old one , it would not log in. I do not know if a library card expires. christy

On another list I am on people are talking about it tonight also. Both use earthlink and thought that might be a clue. Also one uses Heritage Quest through their library and one through Godfrey. Same thing invalid log in. The person tried their Godfrey password without luck. But they had gotten in to Godfrey itself fine. I just tried the census via Godfrey and my local library and had no problem with either. http://lists.rootsweb.com/index/other/Internet_Help/GODFREY-LIBRARY-HELP.html Check out the Godfrey help list archives You can go to the link and browse the archives for the messages and join if you want to ask for help. There is an email that you should read: http://archiver.rootsweb.com/th/read/GODFREY-LIBRARY-HELP/2005-08/1123383063 http://archiver.rootsweb.com/th/read/GODFREY-LIBRARY-HELP/2005-08/1123466449 I know it's not Godfrey you're dealing with but these people are having access problems with sites. Consider Godfrey like it's your local library:-). Margy ----- Original Message ----- From: <BOH1156@aol.com> To: <VA-SOUTHSIDE-L@rootsweb.com> Sent: Sunday, August 07, 2005 8:12 PM Subject: Re: [VA-SOUTHSIDE-L] Heritage Quest - Does Your Local Library ... >I am currently having trouble signing into Heritage Quest via my local > library. I keep getting an invalid login error message. I haven't used > Heritage > Quest in several weeks and sometimes used it on two different computers > at my > house. Can anyone give me a clue as to what might be the problem? Thanks, > Barbara > >

Sometimes Heritage Quest log-in problems are related to the unique set-up of your personal computer (i.e. firewalls, etc.) If you are having problems, contact your local library and they can give you a phone number for Heritage Quest technical support and Heritage Quest will troubleshoot your computer and help you overcome your log-in problems. Also Heritage Quest occasionally has technical problems of its own and their database is temporarily inaccessible. If you are unable to access their database from the same computer which you have previously used for access, it may be a temporary problem on their end. Just try again later. Wanda mbousman <mbousman7@cox.net> wrote: On another list I am on people are talking about it tonight also. Both use earthlink and thought that might be a clue. Also one uses Heritage Quest through their library and one through Godfrey. Same thing invalid log in. The person tried their Godfrey password without luck. But they had gotten in to Godfrey itself fine. I just tried the census via Godfrey and my local library and had no problem with either. http://lists.rootsweb.com/index/other/Internet_Help/GODFREY-LIBRARY-HELP.html Check out the Godfrey help list archives You can go to the link and browse the archives for the messages and join if you want to ask for help. There is an email that you should read: http://archiver.rootsweb.com/th/read/GODFREY-LIBRARY-HELP/2005-08/1123383063 http://archiver.rootsweb.com/th/read/GODFREY-LIBRARY-HELP/2005-08/1123466449 I know it's not Godfrey you're dealing with but these people are having access problems with sites. Consider Godfrey like it's your local library:-). Margy ----- Original Message ----- From: To: Sent: Sunday, August 07, 2005 8:12 PM Subject: Re: [VA-SOUTHSIDE-L] Heritage Quest - Does Your Local Library ... >I am currently having trouble signing into Heritage Quest via my local > library. I keep getting an invalid login error message. I haven't used > Heritage > Quest in several weeks and sometimes used it on two different computers > at my > house. Can anyone give me a clue as to what might be the problem? Thanks, > Barbara > > ==== VA-SOUTHSIDE Mailing List ==== Rootsweb Acceptable Use Policy forbids posting copyrighted material which you do not own to Rootsweb Lists. ============================== Find your ancestors in the Birth, Marriage and Death Records. New content added every business day. Learn more: http://www.ancestry.com/s13964/rd.ashx __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com