Hello all - I am having similar problems downloading some Robertson Bible records. I installed their TIFF program, in addition to several image programs I already own. I get a message that the download won't complete because I lack "LZW compression software", which I understand is owned by Unisys, and not available as a plug-in without exhorbitant license fee to Unisys. Anyone else running into this problem, or having resolved it? Thanks, Bonnie