Karlos, and VIP TECH SUPPORT You have done those of us in the Victoria Area, who are VIP customers, an invaluable service by posting notices to all your customers detailing information we all need from time to time. That note telling us EXACTLY what to do and change for our TCP/IP connections is something all of your customers surely welcome, as do I. It is super, user friendly, and even I can see what you want us to do. I printed the whole thing. So simple we can all do it. Thanks, VIP gang! bj, listmanager for TXVICTOR-L an online email list for Victoria interested people. "Karlos Z. Smith" wrote: > Valued VIP Customer, > > Over the past several months VIP has worked closely with SouthWestern Bell > to provide 56K and ISDN access to Victoria. This new technology requires > Victoria's current telephone system to be upgraded with a digital > switching system. Unfortunately SouthWestern Bell has experienced many > difficulties providing us with access to the new equipment. These > difficulties may have caused disruptions in your service. Please do not > mistake this for inadequacies on our part. We will continue to work with > SouthWestern Bell to make improvements and bring you the quality of > service you have come to expect from VIP. > > SouthWestern Bell has asked us to take measures to help reduct the stress > placed on their legacy switch. They have requested us to arrange it so > that the load from our users is divided properly between the legacy and > new switch. This will require some of our users to change the phone > number their computer dials to connect to the internet. For some > customers this may increase the speed at which they connect to the > internet. If you wish to participate in this effort, please visit the > following URL: <A href="http://www.viptx.net/support/">VIP Tech > Support</A> > > http://www.viptx.net/support/ > > With the new switch in place, SouthWestern Bell is now offering ISDN > services to its customers in Victoria. VIP is pleased to announce that we > are ready to service any customers who choose to upgrade to this > technology. > > Thank you, > > The VIP Tech Support Team.