Helynn, You are scanning at to high a resolution. When you set up your scanner for scanning a photo to send over email use resolution of 100 bpi or less. This is entirely adequate to send a clear color photo or what ever. The higher the resolution scanned the bigger the file that you save it in and so the longer it takes to send to recipient and the longer it takes them to download the file. Also send photos over email using the .jpg format. This also saves space as it compresses the file and the recipient 's computer will uncompress it. JIMMY ----- Original Message ----- From: <[email protected]> To: <[email protected]> Sent: Saturday, April 15, 2000 8:59 AM Subject: Re: TX Birth And Death Records > Dear Sue, I'm still having trouble, it takes an hour, (57 min.) to down load > one file, then when I open it it takes another hr. to open. I feel sure it is > something I'm doing or not doing to cause this. Surely it isn't supposed to > take so long. I'll be gone for 2 weeks, so I'll work on it when I get back. > Thanks, Helynn > >