Gale: If I didn't know any better I would think I wrote your e-mail. I have the same difficulties and delays in making any progress at the FHL. Like you, I have only about one hour (or less) a week to devote to research since I work full time and they are not convenient to where I work, so a long lunch hour is the most I can squeeze in. I look forward to any advice on how to approach these people and not come away feeling like I am spinning wheels. Estelle