Believe It or Not!! My WIN95 disk suffered irrecoverable damage in a household proxy murder attempt. I did nothing for a few months then decided I needed a replacement--à la WordPerfect, remember?? I found a new MS FREE support site, registered, sent in the details (you need the PIN from the manual or CD to access a particular product support group). After a couple of notes back and forth, I was informed that a replacement would be mailed--NO CHARGE. I suppose that's just when I paid $125 for a $2.50 CD <g>. I'm in a terrible conflict of interest situation now--principles vs principals. The address is: http://Support.microsoft.com/support/a.asp?A=T&T=B&M=F You may have to go right back to microsoft.com and follow the leads. Don -- Donald Edric TRYON....Son of Clarence L of Edric M of Clarence E 89 Hillside Rd.......Son of Andrew Jackson of Simeon II of Simeon Albert Bridge, NS...Son of James of Ziba of William of Wethersfield CANADA B0A 1P0...Son of William of Bibury, Gloucestershire, Eng 902-567-2633.....Descendant of William TRIOEN of Wulverghem, Flanders