Cynthia, I order files from USCIS on a regular basis. The request typically takes 120 days. 6 months is not unheard of. Linda Okazaki -----Original Message----- From: transitional-genealogists-forum-request <[email protected]> To: transitional-genealogists-forum <[email protected]> Sent: Tue, Feb 3, 2015 1:11 am Subject: TRANSITIONAL-GENEALOGISTS-FORUM Digest, Vol 9, Issue 23 Today's Topics: 1. Problem Obtaining Registry File From USCIS (Cynthia Kennedy) 2. Re: Problem Obtaining Registry File From USCIS (Rich Venezia) ---------------------------------------------------------------------- Message: 1 Date: Mon, 2 Feb 2015 20:30:11 -0800 From: Cynthia Kennedy <[email protected]> Subject: [TGF] Problem Obtaining Registry File From USCIS To: "[email protected]" <[email protected]> Message-ID: <[email protected]> Content-Type: text/plain; charset=us-ascii Five months ago, I ordered a registry file from the USCIS Genealogy Program, for an individual who was repatriated in 1934. I had already obtained the file number. After all this time, I still do not have the file. The number that I was given to call is always answered with a recording, and I have not received a return call from any of the messages I have left. I sent an email in early December, to the email address supplied on my order form, and received this response, just before Christmas: Please note that this request is still being processed. There was a delay in receiving your Registry File. Once we have received the file your request will be expedited. We apologize for the delay. The site states that they do not permit onsite researchers. At this point, I do not know what to do. I paid $35. Perhaps they can't locate the file? I have ordered plenty of files from NARA without feeling like my order and my money have fallen into a black hole. Is there any way for me to find out what is going on? Thanks, Cindy Kennedy ------------------------------ Message: 2 Date: Mon, 2 Feb 2015 21:43:35 -0700 From: Rich Venezia <[email protected]> Subject: Re: [TGF] Problem Obtaining Registry File From USCIS To: Cynthia Kennedy <[email protected]> Cc: "[email protected]" <[email protected]> Message-ID: <[email protected]om> Content-Type: text/plain; charset=UTF-8 Cindy, I just heard from another genealogist who ordered a USCIS file in *June *that they are still processing her request. I think their (generic) email to her (and this was just a few weeks ago in January) said that some June requests were being handled and some July requests were being handled - maybe one was an index search and the other was an actual record retrieval. The moral of the story is - you seem to be in good company. I know that doesn't help your current situation, but it just seems they are very behind at the moment. R On Mon, Feb 2, 2015 at 9:30 PM, Cynthia Kennedy via < [email protected]> wrote: > > > Five months ago, I ordered a registry file from the USCIS Genealogy > Program, for an individual who was repatriated in 1934. I had already > obtained the file number. After all this time, I still do not have the > file. The number that I was given to call is always answered with a > recording, and I have not received a return call from any of the messages I > have left. I sent an email in early December, to the email address > supplied on my order form, and received this response, just before > Christmas: > > Please note that this request is still being processed. There was a delay > in receiving your Registry File. Once we have received the file your > request will be expedited. We apologize for the delay. > > > The site states that they do not permit onsite researchers. At this > point, I do not know what to do. I paid $35. Perhaps they can't locate the > file? I have ordered plenty of files from NARA without feeling like my > order and my money have fallen into a black hole. > > Is there any way for me to find out what is going on? > > Thanks, > > Cindy Kennedy > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word > 'unsubscribe' without the quotes in the subject and the body of the message > -- Rich Venezia 908.392.1826 [email protected] Rich Roots Genealogy http://www.richroots.net/ https://www.facebook.com/richrootsgenealogy ------------------------------ End of TRANSITIONAL-GENEALOGISTS-FORUM Digest, Vol 9, Issue 23 **************************************************************