Five months ago, I ordered a registry file from the USCIS Genealogy Program, for an individual who was repatriated in 1934. I had already obtained the file number. After all this time, I still do not have the file. The number that I was given to call is always answered with a recording, and I have not received a return call from any of the messages I have left. I sent an email in early December, to the email address supplied on my order form, and received this response, just before Christmas: Please note that this request is still being processed. There was a delay in receiving your Registry File. Once we have received the file your request will be expedited. We apologize for the delay. The site states that they do not permit onsite researchers. At this point, I do not know what to do. I paid $35. Perhaps they can't locate the file? I have ordered plenty of files from NARA without feeling like my order and my money have fallen into a black hole. Is there any way for me to find out what is going on? Thanks, Cindy Kennedy

Mine took 6 months. I'm sure you will get it. As with most government agencies, it takes a whole lot of patience. Joan On Mon, Feb 2, 2015 at 11:30 PM, Cynthia Kennedy via < [email protected]> wrote: > > > Five months ago, I ordered a registry file from the USCIS Genealogy > Program, for an individual who was repatriated in 1934. I had already > obtained the file number. After all this time, I still do not have the > file. The number that I was given to call is always answered with a > recording, and I have not received a return call from any of the messages I > have left. I sent an email in early December, to the email address > supplied on my order form, and received this response, just before > Christmas: > > Please note that this request is still being processed. There was a delay > in receiving your Registry File. Once we have received the file your > request will be expedited. We apologize for the delay. > > > The site states that they do not permit onsite researchers. At this > point, I do not know what to do. I paid $35. Perhaps they can't locate the > file? I have ordered plenty of files from NARA without feeling like my > order and my money have fallen into a black hole. > > Is there any way for me to find out what is going on? > > Thanks, > > Cindy Kennedy > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word > 'unsubscribe' without the quotes in the subject and the body of the message > -- *Joan Peake* *Peake to the Past* 11 Mountain Vista Dr. Morgantown, WV 26508 Phone: 304.685.9433 email: [email protected] *“All mankind is of one author, and is one volume. When a man dies, one chapter is not torn out the book, but translated into a better language; and every chapter must be so translated.”* *John Donne*