I do not like the new look, either - it's too messy and confusing to me - I wish they would go back to the old look.  I, too, am having to make a decision whether or not to renew first of the year.  Now they want me to install a new viewer to make images clearer - can this damage my computer?  ________________________________ From: "BlackOtterK@aol.com" <BlackOtterK@aol.com> To: tnlincol@rootsweb.com Sent: Thursday, October 22, 2009 9:46:14 PM Subject: Re: [TNLINCOL] Ancestry problems Hi Julia, I too have had nothing but problems with Ancestry ever since they changed to their "New Look".  I have voiced my displeasure and asked to go back to the old search ways.  It took an act of Congress to get it changed and about every week or so, they again slip back to the New Look.  They  need to listed to their subscribers.  Shirley In a message dated 10/22/2009 8:36:59 P.M. Central Daylight Time,  jmolitz@cox.net writes: Thanks  to all that responded to my question if others on this list where having  trouble with Ancestry.  I not only do not like their new look but I had  to threaten that I would cancel my membership if they did not give me back my  old home page which they had changed some months back.  I have done that  a couple of times and have been successful.  I would hate to cancel for I  do depend on them and have found so many books there with info that I  need.  But it has been one thing after another.  With their new look  and changes they made they want me to up grade my browser. Not long after I  got my new computer MSN did automatically upgraded my browser & I lost the  use of my scanner and could not access the internet.  I had to take my  computer back a day.  Same thing happened when I tried to upgrade on the  Ancestry site.  Another problem.  I ordered their new 2009 Family  Tree Maker but gave it away for it was just too confusing for me.  In all  cases they want the customer to let th! em send all this info to you but it  takes hours to go through & it is all wrong. I am going to write  Ancestry back and include all of your feed back (without using anyone's  name).  If that does not work then I believe that writing to CEO Timothy  Sullivan is not a bad idea. Thank you all again, I knew I could count  on the people on this list.  I thought if you all understood my problems  then it was Ancestry's fault and not my inability in communicating my  problems. Julia ------------------------------- To  unsubscribe from the list, please send an email to  TNLINCOL-request@rootsweb.com with the word 'unsubscribe' without the quotes  in the subject and the body of the  message ------------------------------- To unsubscribe from the list, please send an email to TNLINCOL-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I also do not like the new look of Ancestry I wish they would change back Betty ----- Original Message ----- From: "nana29" <nana29@bellsouth.net> To: <tnlincol@rootsweb.com> Sent: Friday, October 23, 2009 11:05 AM Subject: Re: [TNLINCOL] Ancestry problems I do not like the new look, either - it's too messy and confusing to me - I wish they would go back to the old look. I, too, am having to make a decision whether or not to renew first of the year. Now they want me to install a new viewer to make images clearer - can this damage my computer? ________________________________ From: "BlackOtterK@aol.com" <BlackOtterK@aol.com> To: tnlincol@rootsweb.com Sent: Thursday, October 22, 2009 9:46:14 PM Subject: Re: [TNLINCOL] Ancestry problems Hi Julia, I too have had nothing but problems with Ancestry ever since they changed to their "New Look". I have voiced my displeasure and asked to go back to the old search ways. It took an act of Congress to get it changed and about every week or so, they again slip back to the New Look. They need to listed to their subscribers. Shirley In a message dated 10/22/2009 8:36:59 P.M. Central Daylight Time, jmolitz@cox.net writes: Thanks to all that responded to my question if others on this list where having trouble with Ancestry. I not only do not like their new look but I had to threaten that I would cancel my membership if they did not give me back my old home page which they had changed some months back. I have done that a couple of times and have been successful. I would hate to cancel for I do depend on them and have found so many books there with info that I need. But it has been one thing after another. With their new look and changes they made they want me to up grade my browser. Not long after I got my new computer MSN did automatically upgraded my browser & I lost the use of my scanner and could not access the internet. I had to take my computer back a day. Same thing happened when I tried to upgrade on the Ancestry site. Another problem. I ordered their new 2009 Family Tree Maker but gave it away for it was just too confusing for me. In all cases they want the customer to let th! em send all this info to you but it takes hours to go through & it is all wrong. I am going to write Ancestry back and include all of your feed back (without using anyone's name). If that does not work then I believe that writing to CEO Timothy Sullivan is not a bad idea. Thank you all again, I knew I could count on the people on this list. I thought if you all understood my problems then it was Ancestry's fault and not my inability in communicating my problems. Julia ------------------------------- To unsubscribe from the list, please send an email to TNLINCOL-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to TNLINCOL-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to TNLINCOL-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

my computer refuses to download the new ancestry viewer. Dee H. genluver_2@yahoo.com I cannot breathe life into you I can only be. --- On Fri, 10/23/09, nana29 <nana29@bellsouth.net> wrote: From: nana29 <nana29@bellsouth.net> Subject: Re: [TNLINCOL] Ancestry problems To: tnlincol@rootsweb.com Date: Friday, October 23, 2009, 8:05 AM I do not like the new look, either - it's too messy and confusing to me - I wish they would go back to the old look.  I, too, am having to make a decision whether or not to renew first of the year.  Now they want me to install a new viewer to make images clearer - can this damage my computer?  ________________________________ From: "BlackOtterK@aol.com" <BlackOtterK@aol.com> To: tnlincol@rootsweb.com Sent: Thursday, October 22, 2009 9:46:14 PM Subject: Re: [TNLINCOL] Ancestry problems Hi Julia, I too have had nothing but problems with Ancestry ever since they changed to their "New Look".  I have voiced my displeasure and asked to go back to the old search ways.  It took an act of Congress to get it changed and about every week or so, they again slip back to the New Look.  They  need to listed to their subscribers.  Shirley In a message dated 10/22/2009 8:36:59 P.M. Central Daylight Time,  jmolitz@cox.net writes: Thanks  to all that responded to my question if others on this list where having  trouble with Ancestry.  I not only do not like their new look but I had  to threaten that I would cancel my membership if they did not give me back my  old home page which they had changed some months back.  I have done that  a couple of times and have been successful.  I would hate to cancel for I  do depend on them and have found so many books there with info that I  need.  But it has been one thing after another.  With their new look  and changes they made they want me to up grade my browser. Not long after I  got my new computer MSN did automatically upgraded my browser & I lost the  use of my scanner and could not access the internet.  I had to take my  computer back a day.  Same thing happened when I tried to upgrade on the  Ancestry site.  Another problem.  I ordered their new 2009 Family  Tree Maker but gave it away for it was just too confusing for me.  In all  cases they want the customer to let th! em send all this info to you but it  takes hours to go through & it is all wrong. I am going to write  Ancestry back and include all of your feed back (without using anyone's  name).  If that does not work then I believe that writing to CEO Timothy  Sullivan is not a bad idea. Thank you all again, I knew I could count  on the people on this list.  I thought if you all understood my problems  then it was Ancestry's fault and not my inability in communicating my  problems. Julia ------------------------------- To  unsubscribe from the list, please send an email to  TNLINCOL-request@rootsweb.com with the word 'unsubscribe' without the quotes  in the subject and the body of the  message ------------------------------- To unsubscribe from the list, please send an email to TNLINCOL-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to TNLINCOL-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message