Your experience was certainly different than mine. I had nothing except very accommodating service. She even helped me locate an individual living in the area whom I had no idea how to find. The library was also well lit when I was there and when the individual I was trying to locate came to the library we were offered a table, chairs and a place to discuss our family history. Strange how different individuals can have different experiences in the same location. Maybe, its the way we approach them. Carolyn