Saandy. after my three weeks of computer ell I can sympathize.. took the other computer back and went back to Compaq.. HOWEVER I never did get my free MSN adn AOL to work together in the new Windows 2001! three weeks of slaving was long enough.. Now I am told that yes they can work togehter. but till Windows 98> They should have told me that first....I think it can be done.. but with the new windows it seems that it is not the best thing to do. I sometimes rave and rant to AOL.. some of the "tech"s are about as informed as to programing etc than I am. Stay with the though as they actually respond.. which I find some of the others don't.. apparently they hope if you wait long enough you will forget! I asked one of them how to get Winzip out of my computer as it messed everything up;. He said if I was having that much problem to contact winzip themselves..Idiot. after I bumbled around in the control panel I found I clicked on uninstall and it was done.! I am waiting for the customer service follow up they always send.! Keep my address handy in case everthing disappears in the dark insides of your computer.. Seems like many are always starting new again like I do.. Must be a computer necessity thing to see if you really want to do this. I understand the only DSL can get you through faster.. but a few days ago I hear they are having problems too.. Cant win I guess. Have a better day cuz. Lenora