Last week I announced our Ancestry subscription, and it is indeed available via remote access with your NPL Library card. However, some patrons (including myself) have encountered some frustrating difficulties. At some point, people are being prompted to sign up for an individual Ancestry subscription. This should not happen as our service is entirely free for NPL card holders, and there is nothing that you should have to pay to access. I have noticed that this problem occurs most frequently when I try to search within a specific database (such as the WWI draft registration cards), as opposed to doing a general overall search and working my way down to a specific database's results. Please rest assured that we are working with the vendor and Ancestry to resolve this problem. Ancestry has suggested that part of the problem may be that your browser's cache may need to be cleared out. This has worked for some of our testers, and partially worked for me, so it's worth a try if you encounter this problem. There are instructions on how to do this in Ancestry Library Edition's help files. If you get into the database from our website, click on help at the top right corner of the screen and go to the second page of questions. It's the last question, re "managing your internet cache and cookies." Also, there have been questions about being prompted to download Ancestry's image viewer. You get the following screen: Please contact your system administrator to install the Ancestry Image Viewer. To continue without installing the Ancestry Image Viewer, click here <javascript:NotInstalled()> . If you are a system administrator, please click here <javascript:window.location.replace(installUrl);> to proceed to the Ancestry Image Viewer installation. You do not have to download this viewer to view the original images. Simply click where it says "To continue without installing Ancestry Image Viewer, click here," and you'll be able to download the image and print just fine. We will be developing some tutorial materials to go along with Ancestry and HeritageQuest, but I wanted to address these issues now. Thanks, Aimee B. James, C.A. Manager, Special Collections Division Nashville Public Library 615 Church Street Nashville, TN 37219 Phone: (615) 862-5842 Fax: (615) 862-5838 Email: [email protected]