Janet, I had the same problem with my back up being corrupt and I sent it to FTM and they restored it and put it on CD and sent it back to me with no charge. Gotta love those folks they really do try. Cheryl Davis-Holman Cis1052@aol.com Researching....... Davis, Vogt/Fite, Duncan, Laurance, Scott of TN Wilson, Saylors/Sailus of Ireland/Scotland/GA Holman, Walter/s, Meador of Missouri/CA Crespo, Sanchez, Martinez, Garcia of Spain/CA