I'm having trouble creating a Pedigree Chart in TMG. Here's what I have requested that it do: When I click Create Report one of several things happen. 1. I get an error saying that it can;t find the printer (despite the fact that I am not asking it to print anything). 2. It hangs for a long long time with the mouse cursor going round and round. I usually have to terminate TMG and restart it. 3. It creates a file called Rowan Sylvester-Bradley Pedigree Chart.PDF of zero length in the Report_output directory. 4. It says that the file already exists and is busy. Eventually I found that by closing all my Explorer windows the file was unlocked. How do I get this to work? Thanks - Rowan

On 2/8/2019 1:20 PM, Rowan Sylvester-Bradley wrote: > I'm having trouble creating a Pedigree Chart in TMG. Here's what I > have requested that it do: > > When I click Create Report one of several things happen. > > 1. I get an error saying that it can;t find the printer (despite the >    fact that I am not asking it to print anything). Rowan, My understanding is that the TMG reports go to the default printer (as defined in Windows) to get the specifications for the size of the page. The solution is to specify a default printer in Windows. I think the PDF "printer" will do if you aren't connected to a real printer. Terry Reigel

At 2/8/2019 6:20 PM, Rowan Sylvester-Bradley wrote: >I'm having trouble creating a Pedigree Chart in TMG. Here's what I have >requested that it do: > >When I click Create Report one of several things happen. > > 1. I get an error saying that it can;t find the printer (despite the > fact that I am not asking it to print anything). What option do you have for the destination of the report. Even if not going to a physical printer, many destinations still make use of a "printer driver" to do the rendering of the output. Do you even have a printer defined as "default"? > 3. It creates a file called Rowan Sylvester-Bradley Pedigree Chart.PDF > of zero length in the Report_output directory. That tends to imply you are using either the file destination "Adobe PDF", or using a PDF printer driver (likely the one that never works for me <G>). 0-length could mean that nothing was ever written to it (for a very complex tree, TMG might open/create the destination file, but then not write anything to it until the data has been collected and sorted. > 4. It says that the file already exists and is busy. Eventually I found > that by closing all my Explorer windows the file was unlocked. > WHAT "says the the file already exists"? TMG, or something in Windows? -- bieber.genealogy@earthlink.net Dennis Lee Bieber HTTP://home.earthlink.net/~bieber.genealogy/

Dennis, Thanks for your reply. Some answers etc. below On 08/02/19 21:22, Dennis Lee Bieber wrote: > At 2/8/2019 6:20 PM, Rowan Sylvester-Bradley wrote: >> I'm having trouble creating a Pedigree Chart in TMG. Here's what I have >> requested that it do: >> >> When I click Create Report one of several things happen. >> >> 1. I get an error saying that it can;t find the printer (despite the >> fact that I am not asking it to print anything). > What option do you have for the destination of the report. Even if not going to a physical printer, many destinations still make use of a "printer driver" to do the rendering of the output. The options are Screen Preview, Save to PDF file, and Printer. I have chosen Save to PDF file. > Do you even have a printer defined as "default"? I do have a printer defined as default, but why is it trying to use the printer? I'm trying to save a PDF file to disk. There should surely be nothing printed. >> 3. It creates a file called Rowan Sylvester-Bradley Pedigree Chart.PDF >> of zero length in the Report_output directory. > That tends to imply you are using either the file destination "Adobe PDF", or using a PDF printer driver (likely the one that never works for me <G>). 0-length could mean that nothing was ever written to it (for a very complex tree, TMG might open/create the destination file, but then not write anything to it until the data has been collected and sorted. I have waited 12 hours, and nothing is added to the file. >> 4. It says that the file already exists and is busy. Eventually I found >> that by closing all my Explorer windows the file was unlocked. >> > WHAT "says the the file already exists"? TMG, or something in Windows? I also get lots of errors like this http://sylvesterbradley.org/images/tmg_create_font_error190209.png . If I click OK after each one, eventually they stop appearing, and in a few seconds it creates the empty PDF file. Then it just stays busy for up to 12 hours, when I have to terminate TMG and restart. When it reports that the file already exists, that is because the zero byte PDF file is still there from the last attempt. When I try to delete the file, it says that it is locked by Print Driver Host for Applications. If I terminate this using Task Manager, then I can delete the file, and then TNG will get a little further befiore hanging. How do I get this report to generate succesfully? Thanks - Rowan

On 2/9/2019 9:04 AM, Rowan Sylvester-Bradley wrote: > I do have a printer defined as default, but why is it trying to use > the printer? I'm trying to save a PDF file to disk. There should > surely be nothing printed. Rowan, Did you see my earlier reply in this thread, which addresses this point? Terry Reigel

Terry, Yes, I did see your earlier message, for which thanks: >My understanding is that the TMG reports go to the default printer (as defined in Windows) to get the specifications for the >size of the page. The solution is to specify a default printer in Windows. I think the PDF "printer" will do if you aren't connected to a real printer. I _do_ have a default printer defined. And I have checked that other applications can print to it with no problem. So maybe there is some sort of incompatibility between TMG and my printer driver. I have just tried making PDFill (a PDF printer driver that I use quite a lot) my default printer, and I have changed the anme fo the report file (to avoid the problem of the locked 0 byte file being there), and pretty well the same thing happened as beiofre, i.e. it created a zero byte PDF file, and then hung, apparently busy but making no progress. I say "pretty well the same thing" because I think the progress bars may have been different. Here is the remains of them: http://sylvesterbradley.org/images/tmg_progress_bars190209.png . I also tried making the destination fo rthe report Printer (with the defailt prionter still set to PDFill). This time I got this error: http://sylvesterbradley.org/images/tmg_conversion_error190209.png . When I clicked OK, I got this error: The raw ISC file has been saved as D:\XPS_8700 Extended Files\Users\RowanB\Documents\The Master Genealogist v9\Logs\error.isc . However, there seemed to be no such file in this location. I then tried changing the default printer to a real printer, and tried again. This time I got the same conversion error, and the same ISC file message. Lastly I tried setting the destination to Screen Preview. This time there were several progress bars (including a red one which didn't stay for long enough for me to see the title), but no screen preview was shown. I'm still stumped by this problem. Any suggestions on how to get this report produced? Thanks - Rowan On 09/02/19 14:27, Terry Reigel wrote: > On 2/9/2019 9:04 AM, Rowan Sylvester-Bradley wrote: >> I do have a printer defined as default, but why is it trying to use >> the printer? I'm trying to save a PDF file to disk. There should >> surely be nothing printed. > > Rowan, > > Did you see my earlier reply in this thread, which addresses this point? > > Terry Reigel > > _______________________________________________ > Email preferences: http://bit.ly/rootswebpref > Unsubscribe https://lists.rootsweb.com/postorius/lists/tmg@rootsweb.com > Privacy Statement: https://ancstry.me/2JWBOdY  Terms and Conditions: > https://ancstry.me/2HDBym9 > Rootsweb Blog: http://rootsweb.blog > RootsWeb is funded and supported by Ancestry.com and our loyal > RootsWeb community -- -- Rowan Sylvester-Bradley 22 Fox Green Great Bradley Newmarket Suffolk CB8 9NR United Kingdom Phone: 01440 783157 Email: rowan@sylvesterbradley.org