On 9/21/2015 2:11 AM, Edward L. Monroe via wrote: > Lee, I decided to use my TMG since it went defunct. I skipped all the > serial number stuff. I found out that the add button does not work nor can > I print anything. Do you have any idea as to what I have done wrong? Edward, Sure. You said it. You "skipped all the serial number stuff." Terry Reigel

So what you are saying the program still requires me to put in all the serial numbers as if I just purchased it? I thought that Bob made a change that did away with that. I must have been in a different world. I guess I was still trying to get over the shock of TMG ending. -----Original Message----- From: tmg-bounces@rootsweb.com [mailto:tmg-bounces@rootsweb.com] On Behalf Of Terry Reigel via Sent: Monday, September 21, 2015 8:18 AM To: tmg@rootsweb.com Subject: Re: [TMG] Clueless questions about TMG On 9/21/2015 2:11 AM, Edward L. Monroe via wrote: > Lee, I decided to use my TMG since it went defunct. I skipped all the > serial number stuff. I found out that the add button does not work > nor can I print anything. Do you have any idea as to what I have done wrong? Edward, Sure. You said it. You "skipped all the serial number stuff." Terry Reigel The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html ------------------------------- To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

On 9/21/2015 5:40 PM, Edward L. Monroe wrote: > So what you are saying the program still requires me to put in all the > serial numbers as if I just purchased it? I thought that Bob made a change > that did away with that. I must have been in a different world. I guess I > was still trying to get over the shock of TMG ending. > Edward, There is no change - serial numbers are still required. You need to enter the serial number, with the name and email address that was used when you purchased it, when you reinstall on a new computer. There is an issue that removes the serial number pretty frequently in Windows 8 and 10. If you have that issue the instructions for fixing it are in an article on my website, at http://tmg.reigelridge.com/new-computer-version.htm#unlock Terry