Charles, You may have hit upon the cause of the problem, as my friend does use gmail. Thanks for the heads-up. I am going to continue to work with my friend but it is a bigger problem than it really should be because she is elderly, alone, gives-up too easily, is confused, and does not adapt very well to computers. With all that to work with, I do know she does *want* the attachments so I will continue trying to help her. Thanks to all at TMG who have tried to help me. John B. Windham Metairie, Louisiana -----Original Message----- From: tmg-bounces@rootsweb.com [mailto:tmg-bounces@rootsweb.com] On Behalf Of Charles Wolfe via Sent: Monday, August 03, 2015 8:17 PM To: tmg@rootsweb.com Subject: Re: [TMG] OT-recommendations for UnZip freeware Paul, >From your last message about the friend claiming to not get the ZIP file, it may not be that she needs a ZIP/UNZIP program, as the restricted version of WinZip built into Windows is usually sufficient to zip or unzip most files. It may be that her ISP will not accept ZIP files as attachments. If that is the case, you can send them all day long and she will never know it as the ISP is discarding them before they ever reach her mailbox. Another possibility is that she sees no attachments to any e-mail messages because she has a "refuse attachments" (or equivalently named) setting set True someplace. I have this problem with several colleagues who use gmail and other systems. Those systems, in an effort to kill spam and "evil" attachments, have greatly limited the acceptable file types they will allow into their systems. I have to change the extension from ZIP to (usually) doc. I add a reminder to the e-mail message that they have to change the extension back to ZIP before attempting to open the file. HTH, Charles WolfeSylmar, CA Message-ID: <000601d0ce06$a501f940$ef05ebc0$@cox.net> Content-Type: text/plain; charset="us-ascii" Dennis, Your question has jerked back to the reality that I did not state the *real* problem/question. I will retry: My friend lives a long distance from me, so I cannot go to her house and her computer to try to help her. I have been communicating with her by email but I can, if necessary get her on the phone while she is sitting at her computer. I send her an email with an attachment and, at the same time, I send others the same email with that same attachment. Everyone else gets the attachment and can open and view the attachment. My friend claims she does not get the attachment and claims she cannot see it. I assumed that she did not have an Un Zip program on her computer. Now, after your question of 'what functions are you really asking for', I realize I just have not been able to explain to her what she needs to do in order to be able to see/view the attachment that is probably already on her computer. Also, part of the problem is that 'it is the blind, trying to lead the blind'. That is, I have not been able, thus far to instruct her properly.