Hello fellow TMG users. I am hoping someone on the list can help me through a problem I've encountered in the last few days. I have the Gold UK edition, version 9.05, and I am also using Windows 10. When launching TMG I get a Program Error which says: File access is denied c:\users\user\documents\the master genealogist v9\log s\_programstartlog.log. The only way I can get the program to continue on is to select 'Ignore'. When the 'Welcome Window' appears I can select the last file used, but then I get the following error message: File access is denied c:\users\userdocuments\the master genealogist v9\logs\registercontrol.log. 13 TMGAPPOBJ.MOCX Again, if I select 'Ignore', the program proceeds to open my 'last file used'. However, from here on, I can't generate reports or perform a backup successfully. I have not attempted any data entry since this problem started, so I do not know if the error affects this. I have attempted to repair the program by running the program installer for v 9.5 (tmg9uksetup.exe) as an administrator. I've also uninstalled and reinstalled the program, but still get the same program error messages. I am really concerned about it! Please - would anyone have any ideas on what could be happening here and what to do to fix it? I would be very grateful for any help anyone can give. Regards, Jeanette Hartnack

I had the same problem. I think there might have been a Win patch. Run TMG as administrator and those errors stopped. Later some more Win patches were applied and the problem went away. It also shut down Norton and turned off my wiFi. Don't know if they were all related, but spent a few hours yesterday with these problems. Look for Windows updates. bob On 8/15/2015 3:52 AM, Jeanette Hartnack via wrote: > Hello fellow TMG users. > > > > I am hoping someone on the list can help me through a problem I've > encountered in the last few days. I have the Gold UK edition, version 9.05, > and I am also using Windows 10. > > > > When launching TMG I get a Program Error which says: > > > > File access is denied > > c:\users\user\documents\the master genealogist v9\log > s\_programstartlog.log. > > > > The only way I can get the program to continue on is to select 'Ignore'. > > > > When the 'Welcome Window' appears I can select the last file used, but then > I get the following error message: > > > > File access is denied c:\users\userdocuments\the master > genealogist v9\logs\registercontrol.log. > > 13 TMGAPPOBJ.MOCX > > > > Again, if I select 'Ignore', the program proceeds to open my 'last file > used'. > > > > However, from here on, I can't generate reports or perform a backup > successfully. I have not attempted any data entry since this problem > started, so I do not know if the error affects this. > > > > I have attempted to repair the program by running the program installer for > v 9.5 (tmg9uksetup.exe) as an administrator. I've also uninstalled and > reinstalled the program, but still get the same program error messages. > > > > I am really concerned about it! > > > > Please - would anyone have any ideas on what could be happening here and > what to do to fix it? I would be very grateful for any help anyone can give. > > > > Regards, > > > > Jeanette Hartnack > > > > > > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > > -- > Bob Geldart > Maynard, MA > > Searching: Geldart/Gildart, Venti, Willcutt, Besaw, Bubar, Maynard