John, if all else fails (and as you describe the woman, it might), you could burn the files to a CD and s-mail it to her. Rick Van Dusen On 8/3/2015 6:40 PM, John B. Windham via wrote: > Charles, > You may have hit upon the cause of the problem, as my friend does use gmail. > Thanks for the heads-up. > > I am going to continue to work with my friend but it is a bigger problem than it really should be because she is elderly, alone, gives-up too easily, is confused, and does not adapt very well to computers. With all that to work with, I do know she does *want* the attachments so I will continue trying to help her. > > Thanks to all at TMG who have tried to help me. > > John B. Windham > Metairie, Louisiana