Pauline, make sure you have a full back up. I remember when I installed v9 it still pointed to many TMG v8 folders for a while til I read something which warned about this. I had to copy the files into the v9 folders. I suggest you rename the folder and make sure everything works fine before you eliminate the folders... Jan Sent from my iPad > On Jun 15, 2015, at 9:36 PM, John Cardinal via <tmg@rootsweb.com> wrote: > > Pauline, > > For any Windows program that won't uninstall, you can try this trick: > install the program in the same folder over where it is now, then uninstall > it. The install will supply the info that uninstaller needs to do the job. > > When you uninstall TMG, it does not remove certain data folders that are not > created by the installer but instead are created when you start TMG for the > first time after the initial install. If you think it is necessary to remove > those folders, you can see the instructions here: > > http://www.whollygenes.com/forums201/index.php?/topic/14634-re-installing-tm > g8/ > > Those instructions are for TMG v8, but they should be accurate for TMG v9, > too. > > John > > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > .