Thanks John I'll certainly will give it a try. I'm getting rather desperate! Pauline ---- John Cardinal via <tmg@rootsweb.com> wrote: > Pauline, > > For any Windows program that won't uninstall, you can try this trick: > install the program in the same folder over where it is now, then uninstall > it. The install will supply the info that uninstaller needs to do the job. > > When you uninstall TMG, it does not remove certain data folders that are not > created by the installer but instead are created when you start TMG for the > first time after the initial install. If you think it is necessary to remove > those folders, you can see the instructions here: > > http://www.whollygenes.com/forums201/index.php?/topic/14634-re-installing-tm > g8/ > > Those instructions are for TMG v8, but they should be accurate for TMG v9, > too. > > John > > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Pauline - Also see the Microsoft fix for that problem here: https://support.microsoft.com/en-us/kb/2564571 Virginia On Mon, Jun 15, 2015 at 9:44 PM, paulineb via <tmg@rootsweb.com> wrote: > Thanks John I'll certainly will give it a try. I'm getting rather desperate! > > Pauline > ---- John Cardinal via <tmg@rootsweb.com> wrote: >> Pauline, >> >> For any Windows program that won't uninstall, you can try this trick: >> install the program in the same folder over where it is now, then uninstall >> it. The install will supply the info that uninstaller needs to do the job. >> >> When you uninstall TMG, it does not remove certain data folders that are not >> created by the installer but instead are created when you start TMG for the >> first time after the initial install. If you think it is necessary to remove >> those folders, you can see the instructions here: >> >> http://www.whollygenes.com/forums201/index.php?/topic/14634-re-installing-tm >> g8/ >> >> Those instructions are for TMG v8, but they should be accurate for TMG v9, >> too. >> >> John >> >> The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ >> Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html >> ------------------------------- >> To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message