I need help identifying the correct latest TMG 9.05 setup file or files, because I have done something wrong with the installation on my desktop. (My laptop is fine - v 9.05 was installed when it became available and I haven't done anything to mess it up.) I do have a license and an unlock key. Here's what happened: Last week, when dealing with a problem generating PDF reports with TMG (problem now solved), I uninstalled and reinstalled TMG 9.05, using a setup file in My Documents/TMG9 folder, but apparently I used a wrong or damaged file - because the program I have installed is incomplete. I can run it, and work with my data, and the About TMG screen says I have v 9.05, but so far I've noticed a few things that have not worked normally: 1) the Welcome screen always has Last greyed out, so I always have to select my project. 2) Nothing happens when I click on Help, or Help Contents in the Help menu. F1 doesn't do anything either. 3) The first time I opened my project after reinstalling, the person who was displayed was someone I last edited in July 2014 - some time before version 9.05. Now that I have restored my latest backup it opens to the person I last edited. 4) When I first installed it, I was surprised that it didn't ask for my unlock key. The file I used is tmg9setup-905.exe, dated 12/3/2014, 47,651 KB. Should I be using a different file from the TMG9 folder? I'll really appreciate some guidance. Joan Lince

On 6/14/2015 11:12 PM, Joan Lince via wrote: > Last week, when dealing with a problem generating PDF reports with TMG > (problem now solved), I uninstalled and reinstalled TMG 9.05, using a setup > file in My Documents/TMG9 folder, but apparently I used a wrong or damaged > file - because the program I have installed is incomplete. I can run it, and > work with my data, and the About TMG screen says I have v 9.05, but so far > I've noticed a few things that have not worked normally: 1) the Welcome > screen always has Last greyed out, so I always have to select my project. 2) > Nothing happens when I click on Help, or Help Contents in the Help menu. F1 > doesn't do anything either. 3) The first time I opened my project after > reinstalling, the person who was displayed was someone I last edited in > July 2014 - some time before version 9.05. Now that I have restored my > latest backup it opens to the person I last edited. 4) When I first > installed it, I was surprised that it didn't ask for my unlock key. > > The file I used is tmg9setup-905.exe, dated 12/3/2014, 47,651 KB. Should I > be using a different file from the TMG9 folder? Joan, That is the correct date and size, but the name is not the original file name, so apparently you have changed the file name. The fact that the installed program shows 9.05 also shows it is the correct installer. The fact that it didn't ask for your unlock key is normal - it's already entered in your system. It sounds like you have previously set the file locations to a non-standard location, and that's not being used by your new installation. Did you use a data_paths.txt file to set the paths? Terry Reigel

Terry said: <It sounds like you have previously set the file locations to a non-standard location, and that's not being used by your new installation. Did you use a data_paths.txt file to set the paths? I'm happy to have such a clear explanation of why my TMG is misbehaving. Now I have two concerns, because TMG is important to me and I'm hoping to find a way to get it running normally. 1. What could have moved them? I didn't do it. (Didn't use a data_paths.txt file to set the paths.) Everything looks correct in File/Preferences/Current Project/Advanced. Could it be some of the maintenance programs Dell automatically runs on my computer? I hope not only to fix the problem but also to prevent it from happening again. 2. How do I get the file locations back to the standard locations? Joan -----Original Message----- From: tmg-bounces@rootsweb.com [mailto:tmg-bounces@rootsweb.com] On Behalf Of Terry Reigel via Sent: Sunday, June 14, 2015 11:27 PM To: tmg@rootsweb.com Subject: Re: [TMG] reinstalling TMG 9.05 On 6/14/2015 11:12 PM, Joan Lince via wrote: > Last week, when dealing with a problem generating PDF reports with TMG > (problem now solved), I uninstalled and reinstalled TMG 9.05, using a > setup file in My Documents/TMG9 folder, but apparently I used a wrong > or damaged file - because the program I have installed is incomplete. > I can run it, and work with my data, and the About TMG screen says I > have v 9.05, but so far I've noticed a few things that have not worked > normally: 1) the Welcome screen always has Last greyed out, so I > always have to select my project. 2) Nothing happens when I click on > Help, or Help Contents in the Help menu. F1 doesn't do anything > either. 3) The first time I opened my project after reinstalling, the > person who was displayed was someone I last edited in July 2014 - > some time before version 9.05. Now that I have restored my latest > backup it opens to the person I last edited. 4) When I first installed it, I was surprised that it didn't ask for my unlock key. > > The file I used is tmg9setup-905.exe, dated 12/3/2014, 47,651 KB. > Should I be using a different file from the TMG9 folder? Joan, That is the correct date and size, but the name is not the original file name, so apparently you have changed the file name. The fact that the installed program shows 9.05 also shows it is the correct installer. The fact that it didn't ask for your unlock key is normal - it's already entered in your system. It sounds like you have previously set the file locations to a non-standard location, and that's not being used by your new installation. Did you use a data_paths.txt file to set the paths? Terry Reigel The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html ------------------------------- To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message