Teresa, Did you ever get this worked out? I'm having the same problem. I have tried uninstalling the printer and the driver. Opened the program with "run as administrator" can print to PDF fine. Opened the program normally (not as admin) get "printer not activated" error message. Closed out of program. Reopened with run as admin, told it to install the PDF printer, and printed fine. Closed program. Went in again normally, not as admin, but still get "printer not activated" error message. I'm running on Windows 10, 64 bit. Has anyone gotten this to work? I'm especially concerned about it since there will be no further updates to TMG. Tami -----Original Message----- From: tmg-bounces@rootsweb.com [mailto:tmg-bounces@rootsweb.com] On Behalf Of Teresa Elliott Sent: Wednesday, February 26, 2014 11:23 AM To: tmg@rootsweb.com Subject: [TMG] Printer not activated Trying to send a journal report to PDF. I have the wireless printer selected as the default printer. But I am getting Printer not activated, error code -30. ------------------------------- All messages to the list must be sent in plain text. ------------------------------- When you reply to a message, please make sure that you DELETE the quoted text, signature, and end material that is not pertinent to your reply. ------------------------------- When you reply to a message, please make sure that you Change the Subject of the message as needed. If you are replying to a Digest, this is a must do. ------------------------------- For searching the list archives and other list information, please go to http://lists.rootsweb.com/index/other/Software/TMG.html. To contact the TMG List Administrator, send a message to TMG-admin@rootsweb.com. ------------------------------- To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I had this same problem and tried many ways to get a valid export. Finally I did it in Safe Mode and it worked great. On 10/21/2015 9:04 AM, John Cordes via wrote: > I find that it pays to do *nothing* else on the computer > while TMG is exporting a GEDCOM file. Every now and then, > if I violate this rule, I find an incomplete GEDCOM being > exported. I don't recall them being actually corrupted, so > that they wouldn't import to another program, so this may > have nothing at all to do with your problem. In my case > the export process takes on the order of 15 minutes or so. > > John Cordes > > > On Wed, Oct 21, 2015 at 11:53:10AM -0400, TC Cottrell via wrote: >> I had hoped and prayed I never had to write to this list because I love TMG >> and do not want to move to another program. However, now we have a big >> problem. I'd love help if anyone can help. We have the last and latest >> version of TMG installed on two computers (my wife's and mine) with separate >> datasets (hers and mine). Last time, several months ago, when I created GED >> files from each dataset to upload into ipad genealogy programs all was fine. >> Today, the GED files appear to export without error. However, they will not >> import into any program, including back into TMG. I get errors that the >> file is incomplete, or similar error messages depending on importing >> program. I tried just exporting GED for single individual (me) from my >> dataset and that one imported fine. This is two computers, completely >> separate, two datasets, completely separate, two copies of TMG completely >> separate, both failing to properly export GED. I tried various settings in >> export to include GED 4.0, all with same effect. >> >> Obviously now I'm panicky because it seems the option to export data and >> move to another program may be gone. Any suggestions. By the way the >> dataset seems OK as John Cardinal's Second Site is still exporting to our >> websites without error and all seems fine in that area. And yes, I've run >> maintenance more than once on both computers and also tried importing the >> GED files into several different applications all with the same failure >> results, so it definitely is an incomplete or errored GED file that both TMG >> copies are producing. >> >> TC Cottrell > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message -- Ed Hotchkin hotchkinfamilyhistory.com

Ron, With that problem out of the way, you should upgrade to TMG 9.05. John

That did it. You are right, there was a subtle change that I overlooked when I was tracking the backup process. Thank you very much. Ron ------ Original Message ------ Received: Thu, 22 Oct 2015 08:41:36 PM EDT From: Terry Reigel via <tmg@rootsweb.com> To: tmg@rootsweb.com Subject: Re: [TMG] Cannot make Backup > On 10/22/2015 8:15 PM, Ron Johnson via wrote: > > I am using 9.04. A new problem has cropped up after changing computers. > > > > If I try to backup a project, near the end of the process I get a box with > > this message: "Input file read failure. This error occurs when a file read > > operation is performed on a zip file that is locked or restricted by another > > process." I hit ok, the backup process continues and reports complete, but no > > backup file is created. > > > > I created a new one person project, no problem, a backup file was created. > > So, I tried backing up the sample project and was unable to create a backup. > > I did with and without customizations and I received the same notes. > > > > I have no idea how to proceed. I would appreciate any help. > Ron, > > Since this happened after you changed computers I suspect the issue is > that your Project is directing the backup to a folder that doesn't exist > on your new computer. I suggest you review the specified paths as > described in my article at > http://tmg.reigelridge.com/new-computer-version.htm#paths > > Do not depend on visually reviewing the paths. The ones on your new > computer may be subtlety different than the ones shown, and the > difference can be easy to miss. Instead use the [...] button to the > right of each path to navigate to a valid location. > > Terry Reigel > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

On 10/22/2015 8:15 PM, Ron Johnson via wrote: > I am using 9.04. A new problem has cropped up after changing computers. > > If I try to backup a project, near the end of the process I get a box with > this message: "Input file read failure. This error occurs when a file read > operation is performed on a zip file that is locked or restricted by another > process." I hit ok, the backup process continues and reports complete, but no > backup file is created. > > I created a new one person project, no problem, a backup file was created. > So, I tried backing up the sample project and was unable to create a backup. > I did with and without customizations and I received the same notes. > > I have no idea how to proceed. I would appreciate any help. Ron, Since this happened after you changed computers I suspect the issue is that your Project is directing the backup to a folder that doesn't exist on your new computer. I suggest you review the specified paths as described in my article at http://tmg.reigelridge.com/new-computer-version.htm#paths Do not depend on visually reviewing the paths. The ones on your new computer may be subtlety different than the ones shown, and the difference can be easy to miss. Instead use the [...] button to the right of each path to navigate to a valid location. Terry Reigel

Problem solved. I had one spouse marked as primary but not the other. On Thu, Oct 22, 2015 at 10:33 AM, Judy Madnick <tmg12205@gmail.com> wrote: > I am missing some marriage dates in Descendant Indented Charts and > Journal Reports. The missing marriages are marked as primary, and both > partners are shown as married (with the + sign) but the dates are > missing. This is an inconsistent problem, and I don't know what to > look for. > > Thanks in advance, > > Judy Madnick

I am using 9.04. A new problem has cropped up after changing computers. If I try to backup a project, near the end of the process I get a box with this message: "Input file read failure. This error occurs when a file read operation is performed on a zip file that is locked or restricted by another process." I hit ok, the backup process continues and reports complete, but no backup file is created. I created a new one person project, no problem, a backup file was created. So, I tried backing up the sample project and was unable to create a backup. I did with and without customizations and I received the same notes. I have no idea how to proceed. I would appreciate any help. Thanks, Ron

Yessssss!  That did it.  How easy...when you know what to do. Thanks! Bud From: Lee Hoffman/KY <azchief@bellsouth.net> To: Russell Dorr <russelldorr@yahoo.com>; tmg@rootsweb.com Sent: Thursday, October 22, 2015 10:54 AM Subject: Re: [TMG] No data in "Type" Box in Person/Details View At 10/22/2015 10:04, you wrote: >You are pointing to exactly the right place, Virginia.  Only problem >is I have no short vertical line there.  V.ery odd Bud - I suggest that you completely create a brand new Layout -- giving it a new name.  First, select the Standard Layout and then change it as you wish.  After that, delete your present bad Layout. Lee Hoffman/KY

Yes.  That was one of the first things I did. From: Virginia Blakelock <vblakelock@gmail.com> To: Russell Dorr <russelldorr@yahoo.com>; tmg@rootsweb.com Sent: Thursday, October 22, 2015 11:04 AM Subject: Re: [TMG] No data in "Type" Box in Person/Details View Russ - Have you tried making the Details window full screen and then seeing if you can grab that vertical line and drag it to the left? Virginia On Thu, Oct 22, 2015 at 9:01 AM, Russell Dorr via <tmg@rootsweb.com> wrote: > This seems to be the issue.  I have no "value" heading or a vertical line there.  I cannot get it to drag back.  It is at the right edge of the "details" box and doesn't activate so I can drag it.  It is a conundrum.  I have no idea how long it has been this way. >      From: Michael J. Hannah via <tmg@rootsweb.com> >  To: TMG-L submission address <TMG@rootsweb.com> >  Sent: Wednesday, October 21, 2015 4:32 PM >  Subject: Re: [TMG] No data in "Type" Box in Person/Details View > > Bud replied: >> I tried this.  The boxes are checked but still no results. >>> As Linda suggested, you may have disabled some of the fields >>> from showing.  Click in the Type area and then RIGHT-click >>> and choose the menu item: >>> "Customize 'Other Info' box ... > > Hmmm... > > You should have two headings in the Type box, Bud. > > Just to check, in Preferences // Program Options // Lists, check the > option "Show vertical lines" and "Show Horizontal lines".  I find it > easier to see what is going on in the boxes with the lines turned on. > > Now in the Type area, do you have a vertical line between the Type > heading and the Value heading?  (Do you even see a Value heading?) > > If you don't see a Value heading, then you either have the width of the > entire Type box in your layout too narrow, or you have expanded the > width of the Type column to the width of the Type box by dragging the > divider line between the two columns too far to the right.  In either > case there is no room to show the Values column of the fields. > > Could this be the issue? > > Michael > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > > > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Michael thanks for the ideas, I will have check out everything you have mentioned.. Ron Family Researcher research@stonehouse.ca www.stonehouse.ca -----Original Message----- From: tmg-bounces@rootsweb.com [mailto:tmg-bounces@rootsweb.com] On Behalf Of Michael J. Hannah via Sent: Wednesday, October 21, 2015 1:21 PM To: TMG-L submission address <TMG@rootsweb.com> Subject: Re: [TMG] Warning sounds Ron noticed: > Until a couple of days ago I was receiving a warning sound (bell like > ding) when I deleted citations, primary tags, etc. > For some reason the sound is no longer there. Sound is not muted. There are two possible issues, Ron, one in TMG and one in Windows. First, check your TMG Preferences // Program Options // Warnings Perhaps you have "turned off" some of the warnings you have been expecting. Second, since you have verified that sound is not muted, check the Windows "Sound" settings for its "Default Beep". (Where you do that depends upon your version of Windows.) That is the Windows sound which TMG uses for warnings like you have mentioned. Perhaps you have disabled that specific sound in Windows? Hope this gives you ideas, Michael The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html ------------------------------- To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

You are pointing to exactly the right place, Virginia.  Only problem is I have no short vertical line there.  V.ery odd From: Virginia Blakelock via <tmg@rootsweb.com> To: Michael J. Hannah <mjh@nm.net>; tmg@rootsweb.com Sent: Thursday, October 22, 2015 12:24 AM Subject: Re: [TMG] No data in "Type" Box in Person/Details View Bud - See the image here:  http://screencast.com/t/0SoC24jq Note the vertical line to which the red arrow is pointing.  If you see that same vertical line, drag it to the left to expose the values. Virginia On Wed, Oct 21, 2015 at 4:32 PM, Michael J. Hannah via <tmg@rootsweb.com> wrote: > Bud replied: >> I tried this.  The boxes are checked but still no results. >>> As Linda suggested, you may have disabled some of the fields >>> from showing.  Click in the Type area and then RIGHT-click >>> and choose the menu item: >>> "Customize 'Other Info' box ... > > Hmmm... > > You should have two headings in the Type box, Bud. > > Just to check, in Preferences // Program Options // Lists, check the > option "Show vertical lines" and "Show Horizontal lines".  I find it > easier to see what is going on in the boxes with the lines turned on. > > Now in the Type area, do you have a vertical line between the Type > heading and the Value heading?  (Do you even see a Value heading?) > > If you don't see a Value heading, then you either have the width of the > entire Type box in your layout too narrow, or you have expanded the > width of the Type column to the width of the Type box by dragging the > divider line between the two columns too far to the right.  In either > case there is no room to show the Values column of the fields. > > Could this be the issue? > > Michael > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html ------------------------------- To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

This seems to be the issue.  I have no "value" heading or a vertical line there.  I cannot get it to drag back.  It is at the right edge of the "details" box and doesn't activate so I can drag it.  It is a conundrum.  I have no idea how long it has been this way. From: Michael J. Hannah via <tmg@rootsweb.com> To: TMG-L submission address <TMG@rootsweb.com> Sent: Wednesday, October 21, 2015 4:32 PM Subject: Re: [TMG] No data in "Type" Box in Person/Details View Bud replied: > I tried this.  The boxes are checked but still no results.  >> As Linda suggested, you may have disabled some of the fields >> from showing.  Click in the Type area and then RIGHT-click >> and choose the menu item: >> "Customize 'Other Info' box ... Hmmm... You should have two headings in the Type box, Bud. Just to check, in Preferences // Program Options // Lists, check the option "Show vertical lines" and "Show Horizontal lines".  I find it easier to see what is going on in the boxes with the lines turned on. Now in the Type area, do you have a vertical line between the Type heading and the Value heading?  (Do you even see a Value heading?) If you don't see a Value heading, then you either have the width of the entire Type box in your layout too narrow, or you have expanded the width of the Type column to the width of the Type box by dragging the divider line between the two columns too far to the right.  In either case there is no room to show the Values column of the fields. Could this be the issue? Michael The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html ------------------------------- To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

At 10/22/2015 10:04, you wrote: >You are pointing to exactly the right place, Virginia. Only problem >is I have no short vertical line there. V.ery odd Bud - I suggest that you completely create a brand new Layout -- giving it a new name. First, select the Standard Layout and then change it as you wish. After that, delete your present bad Layout. Lee Hoffman/KY

I am missing some marriage dates in Descendant Indented Charts and Journal Reports. The missing marriages are marked as primary, and both partners are shown as married (with the + sign) but the dates are missing. This is an inconsistent problem, and I don't know what to look for. Thanks in advance, Judy Madnick

Russ - Have you tried making the Details window full screen and then seeing if you can grab that vertical line and drag it to the left? Virginia On Thu, Oct 22, 2015 at 9:01 AM, Russell Dorr via <tmg@rootsweb.com> wrote: > This seems to be the issue. I have no "value" heading or a vertical line there. I cannot get it to drag back. It is at the right edge of the "details" box and doesn't activate so I can drag it. It is a conundrum. I have no idea how long it has been this way. > From: Michael J. Hannah via <tmg@rootsweb.com> > To: TMG-L submission address <TMG@rootsweb.com> > Sent: Wednesday, October 21, 2015 4:32 PM > Subject: Re: [TMG] No data in "Type" Box in Person/Details View > > Bud replied: >> I tried this. The boxes are checked but still no results. >>> As Linda suggested, you may have disabled some of the fields >>> from showing. Click in the Type area and then RIGHT-click >>> and choose the menu item: >>> "Customize 'Other Info' box ... > > Hmmm... > > You should have two headings in the Type box, Bud. > > Just to check, in Preferences // Program Options // Lists, check the > option "Show vertical lines" and "Show Horizontal lines". I find it > easier to see what is going on in the boxes with the lines turned on. > > Now in the Type area, do you have a vertical line between the Type > heading and the Value heading? (Do you even see a Value heading?) > > If you don't see a Value heading, then you either have the width of the > entire Type box in your layout too narrow, or you have expanded the > width of the Type column to the width of the Type box by dragging the > divider line between the two columns too far to the right. In either > case there is no room to show the Values column of the fields. > > Could this be the issue? > > Michael > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > > > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Bud - See the image here: http://screencast.com/t/0SoC24jq Note the vertical line to which the red arrow is pointing. If you see that same vertical line, drag it to the left to expose the values. Virginia On Wed, Oct 21, 2015 at 4:32 PM, Michael J. Hannah via <tmg@rootsweb.com> wrote: > Bud replied: >> I tried this. The boxes are checked but still no results. >>> As Linda suggested, you may have disabled some of the fields >>> from showing. Click in the Type area and then RIGHT-click >>> and choose the menu item: >>> "Customize 'Other Info' box ... > > Hmmm... > > You should have two headings in the Type box, Bud. > > Just to check, in Preferences // Program Options // Lists, check the > option "Show vertical lines" and "Show Horizontal lines". I find it > easier to see what is going on in the boxes with the lines turned on. > > Now in the Type area, do you have a vertical line between the Type > heading and the Value heading? (Do you even see a Value heading?) > > If you don't see a Value heading, then you either have the width of the > entire Type box in your layout too narrow, or you have expanded the > width of the Type column to the width of the Type box by dragging the > divider line between the two columns too far to the right. In either > case there is no room to show the Values column of the fields. > > Could this be the issue? > > Michael > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

I tried this.  The boxes are checked but still no results.   From: Michael J. Hannah via <tmg@rootsweb.com>o: TMG-L submission address <TMG@rootsweb.com> Sent: Wednesday, October 21, 2015 3:10 PM Subject: Re: [TMG] No data in "Type" Box in Person/Details View Bud Dorr wrote: > I have no data in the Type Box (upper right in Person Display) > and cannot figure out why. Hi Bud, As Linda suggested, you may have disabled some of the fields from showing.  Click in the Type area and then RIGHT-click and choose the menu item: "Customize 'Other Info' box ... Then select the field you want to show and "Enable" it. Another possibility is that you have selected more items than will show in the height of this Type box in your current layout.  You may need either to scroll down when viewing, or to "Customize" and move to the top those fields you most wish to see. Hope this gives you ideas, Michael The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html ------------------------------- To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

Good news I think. In the for what it is worth department the change happened between 26 July 2015 and 1 August 2015. Something changed either with an update or different way of handling files. I created a folder on root drive that is backed up by nothing. Turned off all virus and firewall and exported latest data set to GED successfully. Thank you Lord. I have been using default TMG export folder for years with all TMG folders backed up with carbonate with no issues. So like I said something changed between those two dates referenced above. Thank you all for your suggestions. To summarize - root drive, no backup set, no antivirus or firewall during GED export. Any of three hoses GED on our tow computers both high end systems. TC Sent from my iPhone > On Oct 21, 2015, at 5:48 PM, Terry Reigel via <tmg@rootsweb.com> wrote: > >> On 10/21/2015 5:23 PM, tccottrell via wrote: >> My TMG folders are backed up by carbonate. > TC, > > That is likely the issue. Especially if the folder where the GEDCOM is > being made is backed up by Carbonate. > > Terry Reigel > The TMG archive is found here: http://archiver.rootsweb.ancestry.com/th/index/TMG/ > Instructions on how to subscribe to TMG: http://lists.rootsweb.ancestry.com/index/other/Software/TMG.html > ------------------------------- > To unsubscribe from the list, please send an email to TMG-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message

On 10/21/2015 5:48 PM, Terry Reigel via wrote: > On 10/21/2015 5:23 PM, tccottrell via wrote: >> My TMG folders are backed up by carbonate. > TC, > > That is likely the issue. Especially if the folder where the GEDCOM is > being made is backed up by Carbonate. TC, Also, it appears that having a cloud backup system working on the folders where your TMG data (or that of any other database program) is stored risks corrupting your Project files. The best advice seems to be to exclude your TMG Project files from the automatic backup, and after you make backups in TMG, copy those backups to a folder that is backed up by the cloud system. Do not make your TMG backups directly into a folder being backed up by your cloud system, or you risk having those backups being corrupted. On 10/21/2015 5:15 PM, tccottrell via wrote: > We are both hesitate to move forward but really dislike all other programs and especially don't want to lose second site website. I was afraid it wouldn't be long after Bob closed down. Discouraging after the thousands of hours of careful data entry. There is no reason to panic. Many of us continue to use TMG with no issues. The problems with GEDCOMs when a cloud backup system is in use is well known and has been around for years -- since they came into use. You will find many reports of it in the archives of this list and the WG Forum. Terry Reigel

On 10/21/2015 5:23 PM, tccottrell via wrote: > My TMG folders are backed up by carbonate. TC, That is likely the issue. Especially if the folder where the GEDCOM is being made is backed up by Carbonate. Terry Reigel