Merrie Weiss wrote that Outlook Express won't use the umlauts. True. There aren't any in English that I know of. My computer has an option to use several languages. Here is how to change your computer to German-Swiss language. The entire computer will change. EVERYTHING will be German-Swiss. but you can change it back again also with a few simple steps. First go to "My Computer". Next, go to "Settings". Select and open "Internet Options". Click to open tab marked "General". Click on "languages". A box will appear saying you are now using (probably)"English". Click on the button that says "add". You will now see a list of possible languages built into your computer. Click to choose German-Swiss if it is available. Click button "apply. Take a deep breath. Click "OK". Exit "internet options and settings and my computer". You may have to restart your computer for the language options to take effect. German-Swiss will be everywhere. All the dialog boxes, the browser, etc will be in German-Swiss. And probably Outlook Express too!.Don't panic! Remember, you can always repeat this process and revert to the language you were previously using after you have sent your e-mail or typed your letter.This should work also in Microsoft Word and Microsoft Works. So, get mad at Microsoft if it doesn't. Best wishes,Janet