Greetings Listers I had my computer cleaned and looked at for problems recently. Since then, each time I do a search on FamilySearch, I get a message to say no records for the query I've made. I even tried SMITH with a general reference and same result! I've been trying to find how to contact FamilySearch to ask if I should re-download (as well as contacting 'my computer man') as I'm wanting to verify some Sussex records I copied from the old IGI. Does anyone know an address to contact please? I'll post a separate message to see if someone knows the answer re may Sussex family I'm working on just now. Many thanks Pam Beaudesert, Queensland, Australia

Hopefully, one of the following might help - not listed in any particular order: 1 Are you using the correct URL? This one works OK https://familysearch.org/ . 2 If you get as far as the Home page, look for 'Get Help' in the top right corner and you will then see a variety of contact options. 3 Have you tried the old IGI version of FamilySearch? It's at https://familysearch.org/search/collection/igi . 4 Are you using Internet Explorer? If so, try Tools, Internet Security, Security tab, click 'Sites' button and enter the URL from 1 above and click 'Add' button. Restart browser. 5 Make sure that your AV/firewall is not blocking downloads from the site. Best wishes, Marion Woolgar Bognor Regis, West Sussex