Thanks, Christine - let's hope it does help! Graham On 04/05/2012 15:34, Christine Benson wrote: > Hi Graham, > > I have looked at it and also submitted an error report. If FMP got snowed > under with error reports of this page they might take notice. To assist with > this might I remind anyone who has not following the thread that FMP have it > indexed as William PAINTON b c 1877. > > Hope this helps, > > Christine > > -----Original Message----- > From: Graham Pointon > Sent: Friday, May 04, 2012 2:51 PM > To: Staffordshire List > Subject: [STAFFORDSHIRE] "PAINTON" (POINTON) and WHITE > > I recently asked the list if anyone could help with finding these names > on the Find My Past sailings from UK in 1902-03. Several people were > very helpful, but agreed with me that the page was illegible. I filed a > report with fmp, and this is their answer, which is not very helpful. On > my screen, and on others', the page appears like a sheet of hessian > cloth rather than anything with writing. How can we persuade fmp of this? > > Graham > > -------- Original Message -------- > Subject: Your recent image fault report - GERMANIC departing LIVERPOOL > on 31/12/1902. Page number: 3 > Date: Fri, 4 May 2012 12:36:35 +0100 > From: findmypast.co.uk<info@findmypast.co.uk> > Reply-To: support@findmypast.co.uk > To: graham_pointon@lineone.net > > > > Dear Graham, > > We have carefully reviewed the image you reported as having a fault and have > decided that the image is of good enough quality to remain chargeable. > > If you have reported an indexing error then we have now corrected the > indexing problem. > > If you are still having problems viewing the image you should use some of > the viewing tools at the top of the image, e.g. the magnifying glass, as > that will allow you to zoom in on particular parts of the document, thereby > making the text easier to read. > > We do appreciate the time you have taken to fill out the document fault > report. > > Kind regards, > > Customer Services Team > findmypast.co.uk > > > ****************************** > ATTENTION TO ALL:- When replying please remove the details that do not apply to your mail and change the SUBJECT LINE for best useage of ARCHIVED MATERIALS. > ------------------------------- > > ------------------------------- > To unsubscribe from the list, please send an email to STAFFORDSHIRE-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > > ----- > No virus found in this message. > Checked by AVG - www.avg.com > Version: 2012.0.1913 / Virus Database: 2425/4976 - Release Date: 05/03/12 > >

I've submitted an error report too. Looks like they've only scanned part of the page at a very high magnification. On 4 May 2012 17:32, Graham Pointon <graham_pointon@lineone.net> wrote: > Thanks, Christine - let's hope it does help! > > Graham > > On 04/05/2012 15:34, Christine Benson wrote: > > Hi Graham, > > > > I have looked at it and also submitted an error report. If FMP got snowed > > under with error reports of this page they might take notice. To assist > with > > this might I remind anyone who has not following the thread that FMP > have it > > indexed as William PAINTON b c 1877. > > > > Hope this helps, > > > > Christine > > > > -----Original Message----- > > From: Graham Pointon > > Sent: Friday, May 04, 2012 2:51 PM > > To: Staffordshire List > > Subject: [STAFFORDSHIRE] "PAINTON" (POINTON) and WHITE > > > > I recently asked the list if anyone could help with finding these names > > on the Find My Past sailings from UK in 1902-03. Several people were > > very helpful, but agreed with me that the page was illegible. I filed a > > report with fmp, and this is their answer, which is not very helpful. On > > my screen, and on others', the page appears like a sheet of hessian > > cloth rather than anything with writing. How can we persuade fmp of this? > > > > Graham > > > > -------- Original Message -------- > > Subject: Your recent image fault report - GERMANIC departing LIVERPOOL > > on 31/12/1902. Page number: 3 > > Date: Fri, 4 May 2012 12:36:35 +0100 > > From: findmypast.co.uk<info@findmypast.co.uk> > > Reply-To: support@findmypast.co.uk > > To: graham_pointon@lineone.net > > > > > > > > Dear Graham, > > > > We have carefully reviewed the image you reported as having a fault and > have > > decided that the image is of good enough quality to remain chargeable. > > > > If you have reported an indexing error then we have now corrected the > > indexing problem. > > > > If you are still having problems viewing the image you should use some of > > the viewing tools at the top of the image, e.g. the magnifying glass, as > > that will allow you to zoom in on particular parts of the document, > thereby > > making the text easier to read. > > > > We do appreciate the time you have taken to fill out the document fault > > report. > > > > Kind regards, > > > > Customer Services Team > > findmypast.co.uk > > > > > > ****************************** > > ATTENTION TO ALL:- When replying please remove the details that do not > apply to your mail and change the SUBJECT LINE for best useage of ARCHIVED > MATERIALS. > > ------------------------------- > > > > ------------------------------- > > To unsubscribe from the list, please send an email to > STAFFORDSHIRE-request@rootsweb.com with the word 'unsubscribe' without > the quotes in the subject and the body of the message > > > > > > ----- > > No virus found in this message. > > Checked by AVG - www.avg.com > > Version: 2012.0.1913 / Virus Database: 2425/4976 - Release Date: 05/03/12 > > > > > ****************************** > ATTENTION TO ALL:- When replying please remove the details that do not > apply to your mail and change the SUBJECT LINE for best useage of ARCHIVED > MATERIALS. > ------------------------------- > > ------------------------------- > To unsubscribe from the list, please send an email to > STAFFORDSHIRE-request@rootsweb.com with the word 'unsubscribe' without > the quotes in the subject and the body of the message >