Good afternoon. As suggested, I did send an email to Sita and this the reply I received Regards Sybil ---------- Forwarded message ---------- From: SitaSC <sitasc@sita.co.za> Date: Fri, Jan 4, 2013 at 3:47 PM Subject: Re: NAAIRS SERVICE DOWN To: sybilbj@gmail.com Dear valued customer Thank you for logging your incident with SitaSC. Your incident will be registered automatically on ITSM7 and you will receive your reference number via return email. Please note that logging of incidents via email is NOT a batch incident logging facility. Due to the automated process each incident must be logged on a separate email as only the first incident per email will be logged. To assure the correct logging of, and timely attending to your incident the following information is crucial: Name; Surname; Department (or Company); Contact numbers; Building; Desk location; and Detail description of incident/request. Use the following address to follow up on the status of your email logged incident: escalations@sita.co.za. Please do not reply to SitaSC e-mail address as this will result in a duplicate incident being logged. Thank you SITA: IT Service Centre