I e-mailed SITA, and got this reply today.   "Good day John May you kindly forward me the following details so that I can create you on the system and then will be able to log your calls. -          Full name and surname -          Department name, Region  and physical address -          Building name, office telephone number, cell phone -          Email address Regards,"   It looks like the system remains down, while they do the paperwork. John >________________________________ >From: sybil banisterjones <sybilbj@gmail.com> >To: SOUTH-AFRICA-EASTERN-CAPE <SOUTH-AFRICA-EASTERN-CAPE@rootsweb.com> >Sent: Friday, 4 January 2013, 13:55 >Subject: [ZA-EC] Fwd: NAAIRS SERVICE DOWN > >Good afternoon. >As suggested, I did send an email to Sita and this the reply I received >Regards >Sybil > >---------- Forwarded message ---------- >From: SitaSC <sitasc@sita.co.za> >Date: Fri, Jan 4, 2013 at 3:47 PM >Subject: Re: NAAIRS SERVICE DOWN >To: sybilbj@gmail.com > > >Dear valued customer > >Thank you for logging your incident with SitaSC.  Your incident will be >registered automatically on ITSM7 and you will receive your reference >number via return email. > >Please note that logging of incidents via email is NOT a batch incident >logging facility.  Due to the automated process each incident must be >logged on a separate email as only the first incident per email will be >logged. > >To assure the correct logging of, and timely attending to your incident the >following information is crucial: >Name; Surname; Department (or Company); Contact numbers; Building; Desk >location; and Detail description of incident/request. > >Use the following address to follow up on the status of your email logged >incident: escalations@sita.co.za. > >Please do not reply to SitaSC e-mail address as this will result in a >duplicate incident being logged. > >Thank you >SITA: IT Service Centre > >------------------------------- >To unsubscribe from the list, please send an email to SOUTH-AFRICA-EASTERN-CAPE-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > >

I got this recent message about the NAAIRS outage. I have no idea what it means. Does anyone on the list have a clue?   "Good Day >________________________________ >From: John Wynne <jw_email2004-clwyd@yahoo.co.uk> >To: "south-africa-eastern-cape@rootsweb.com" <south-africa-eastern-cape@rootsweb.com> >Sent: Monday, 7 January 2013, 12:54 >Subject: Re: [ZA-EC] Fwd: NAAIRS SERVICE DOWN > > >I e-mailed SITA, and got this reply today. >  > >"Good day John >May you kindly forward me the following details so that I can create you on the system and then will be able to log your calls. >-          Full name and surname >-          Department name, Region  and physical address >-          Building name, office telephone number, cell phone >-          Email address >Regards," > >It looks like the system remains down, while they do the paperwork. >John > > > >>________________________________ >>From: sybil banisterjones <sybilbj@gmail.com> >>To: SOUTH-AFRICA-EASTERN-CAPE <SOUTH-AFRICA-EASTERN-CAPE@rootsweb.com> >>Sent: Friday, 4 January 2013, 13:55 >>Subject: [ZA-EC] Fwd: NAAIRS SERVICE DOWN >> >>Good afternoon. >>As suggested, I did send an email to Sita and this the reply I received >>Regards >>Sybil >> >>---------- Forwarded message ---------- >>From: SitaSC <sitasc@sita.co.za> >>Date: Fri, Jan 4, 2013 at 3:47 PM >>Subject: Re: NAAIRS SERVICE DOWN >>To: sybilbj@gmail.com >> >> >>Dear valued customer >> >>Thank you for logging your incident with SitaSC.  Your incident will be >>registered automatically on ITSM7 and you will receive your reference >>number via return email. >> >>Please note that logging of incidents via email is NOT a batch incident >>logging facility.  Due to the automated process each incident must be >>logged on a separate email as only the first incident per email will be >>logged. >> >>To assure the correct logging of, and timely attending to your incident the >>following information is crucial: >>Name; Surname; Department (or Company); Contact numbers; Building; Desk >>location; and Detail description of incident/request. >> >>Use the following address to follow up on the status of your email logged >>incident: escalations@sita.co.za. >> >>Please do not reply to SitaSC e-mail address as this will result in a >>duplicate incident being logged. >> >>Thank you >>SITA: IT Service Centre >> >>------------------------------- >>To unsubscribe from the list, please send an email to SOUTH-AFRICA-EASTERN-CAPE-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >> >> >> > > Please note that INVERSE is functional,please contact DAC naairs@dac.gov.za  for further assistance. Thank you"

My last message seems to have been cut off by the list server.  What I sent was:   I got this recent message about the NAAIRS outage. I have no idea what it means. Does anyone on the list have a clue?   "Good Day Please note that INVERSE is functional,please contact DAC naairs@dac.gov.za  for further assistance. Thank you"   Best wishes,   John >________________________________ >From: John Wynne <jw_email2004-clwyd@yahoo.co.uk> >To: "south-africa-eastern-cape@rootsweb.com" <south-africa-eastern-cape@rootsweb.com> >Sent: Wednesday, 9 January 2013, 18:15 >Subject: Re: [ZA-EC] Fwd: NAAIRS SERVICE DOWN > >I got this recent message about the NAAIRS outage. I have no idea what it means. Does anyone on the list have a clue? >  >"Good Day > > >>________________________________ >>From: John Wynne <jw_email2004-clwyd@yahoo.co.uk> >>To: "south-africa-eastern-cape@rootsweb.com" <south-africa-eastern-cape@rootsweb.com> >>Sent: Monday, 7 January 2013, 12:54 >>Subject: Re: [ZA-EC] Fwd: NAAIRS SERVICE DOWN >> >> >>I e-mailed SITA, and got this reply today. >>  >> >>"Good day John >>May you kindly forward me the following details so that I can create you on the system and then will be able to log your calls. >>-          Full name and surname >>-          Department name, Region  and physical address >>-          Building name, office telephone number, cell phone >>-          Email address >>Regards," >> >>It looks like the system remains down, while they do the paperwork. >>John >> >> >> >>>________________________________ >>>From: sybil banisterjones <sybilbj@gmail.com> >>>To: SOUTH-AFRICA-EASTERN-CAPE <SOUTH-AFRICA-EASTERN-CAPE@rootsweb.com> >>>Sent: Friday, 4 January 2013, 13:55 >>>Subject: [ZA-EC] Fwd: NAAIRS SERVICE DOWN >>> >>>Good afternoon. >>>As suggested, I did send an email to Sita and this the reply I received >>>Regards >>>Sybil >>> >>>---------- Forwarded message ---------- >>>From: SitaSC <sitasc@sita.co.za> >>>Date: Fri, Jan 4, 2013 at 3:47 PM >>>Subject: Re: NAAIRS SERVICE DOWN >>>To: sybilbj@gmail.com >>> >>> >>>Dear valued customer >>> >>>Thank you for logging your incident with SitaSC.  Your incident will be >>>registered automatically on ITSM7 and you will receive your reference >>>number via return email. >>> >>>Please note that logging of incidents via email is NOT a batch incident >>>logging facility.  Due to the automated process each incident must be >>>logged on a separate email as only the first incident per email will be >>>logged. >>> >>>To assure the correct logging of, and timely attending to your incident the >>>following information is crucial: >>>Name; Surname; Department (or Company); Contact numbers; Building; Desk >>>location; and Detail description of incident/request. >>> >>>Use the following address to follow up on the status of your email logged >>>incident: escalations@sita.co.za. >>> >>>Please do not reply to SitaSC e-mail address as this will result in a >>>duplicate incident being logged. >>> >>>Thank you >>>SITA: IT Service Centre >>> >>>------------------------------- >>>To unsubscribe from the list, please send an email to SOUTH-AFRICA-EASTERN-CAPE-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message >>> >>> >>> >> >> >Please note that INVERSE is functional,please contact DAC naairs@dac.gov.za  for further assistance. >Thank you" > >------------------------------- >To unsubscribe from the list, please send an email to SOUTH-AFRICA-EASTERN-CAPE-request@rootsweb.com with the word 'unsubscribe' without the quotes in the subject and the body of the message > > >