Attention:NAAIRS I am having trouble getting onto the NAAIRS site, a problem also experienced by many other people around the world. This mail below from one of the many thousands of rootsweb members is a result of lengthy communications by users of this site around the world about the poor service and problematic system and lack of access to the NAAIRS site. Please could the comments by Mologadi Mamabolo (Ms)be clarified. What does 'someday' mean? Is the matter being attended to? This problem has existed for a long time. This is poor service and a poor reflection of the SA national Archives to the public nationally and internationally and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Please could you advise me when the system will be upgarded / rectified for all those nationally and internationally who are trying to access NAAIRS in tracing their ancestors. Yours sincerely, Marilyn Lilley. [email protected] [email protected] [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives After having taking a fellow genealogist advice I sent the S.A. National Archives a paste and copy of their lovely red notice which tells one "All Search Manger User ID's in use. Please try again later" notice on the 23rd August 2010. This is the reply I received today, 17th October 2010. Your email dated 23 August 2010 re Web use of National Archives has reference. We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) The comment SOMEDAY you will be able to get on it I found to be most amusing. Obviously even the staff now appreciate what a slack system they run or they don't realise that family history is important to a number of people and SOMEDAY may be too late !! ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message