Same as usual!!! EISH!!!! ----- Original Message ----- From: "Neville Rasmussen" <[email protected]> To: "Marilyn Lilley" <[email protected]>; <[email protected]> Sent: Friday, October 29, 2010 11:34 AM Subject: Re: [SOUTH-AFRICA-CAPE-TOWN] Miracle! able to access NAAIRS! > Marilyn Hi! > > This has been the pattern for a long time it gets "fixed" and a short > while > later it gives the error message again. It is no good some techie just > clearing the blockage, what we want is a solution that will permanently > fix > the problem, even if it means going through thousands of lines of code; > just > imagine if a major insurance company or industrial giant had a similar > problem, their staff would be working round the clock until it was sorted > 'cos if they did'nt they would lose money! > > Neville > > ----- Original Message ----- > From: "Marilyn Lilley" <[email protected]> > To: <[email protected]> > Sent: Friday, October 29, 2010 2:41 AM > Subject: [SOUTH-AFRICA-CAPE-TOWN] Miracle! able to access NAAIRS! > > >> To rootsweb lists >> Seems that a message got sent down the line -some one/some people have >> apparently been working nightshift - at about 2am I was able to get onto >> the NAAIRS website! ....for how long though? >> It will be interesting to see the replies to all the letters sent. >> Well done to all who have sent emails to complain about NAAIRS system >> failures, keep all the email addresses handy and mail immediately you >> have >> problems again. >> Regards, >> Marilyn >> >> >> ----- Original Message ----- >> From: Marilyn Lilley >> To: Annelie Lotriet >> Cc: [email protected] >> Sent: Thursday, October 28, 2010 5:05 PM >> Subject: Fw: Unable to access NAAIRS website, system failure >> >> >> To >> Dr Annelie Lotriet >> Democratic Alliance, Member of Parliament >> Shadow Minister of Arts and Culture >> >> Dear Dr Lotriet, >> >> Thank you for your very prompt reply. >> >> I am forwarding you my email sent re the very poor service of the SA >> national Archives NAAIRS website. Currently people nationally and >> internationally are not able to access this website at all, this site has >> been very problematic for a very long time. >> An online discussion by Rootsweb international members is currently >> taking >> place re the inability to access this website and the exceptionally poor >> service they are expereincing. This is a very poor reflection on South >> Africa, and a problem that surely could have been attended to many months >> ago. >> >> I hope that you will be able to look into this matter and ensure that >> those persons/departments responsible for this site have the system >> repaired as a matter of urgency, and are held accountable for the proper >> function and maintenace of this very important site. >> >> Thank you, >> Yours sincerely, >> Marilyn Lilley >> >> >> >> ----- Original Message ----- >> From: Marilyn Lilley >> To: [email protected] >> Cc: [email protected] ; [email protected] ; >> [email protected] >> Sent: Thursday, October 28, 2010 10:41 AM >> Subject: Unable to access NAAIRS website, system failure >> >> >> Dear Minister L Xingwana, >> >> cc Portfolio Committe Arts and Culture >> DA spokesperson on Arts and Culture >> All national and international Rootsweb members >> >> Please could you urgently attend to the system failure of the NAAIRs >> website, as people nationally and internationally are not able to acces >> this site in order to trace their ancestors. >> >> At present I am not able to get onto this site, and apparently a problem >> with very limited intermittent access has persisted for at least a year >> according to national and international users of this site. >> At present this site is not accessible at all. >> >> A discussion online has been taking place amongst international members >> of >> rootsweb about the poor service from the South African National Archives >> NAAIRS site and about the inability to acces this site in order to trace >> their ancestors. >> >> This is poor service and a poor reflection of the SA national Archives to >> the national and international community and needs to be attended to as a >> matter of urgency. The public's access to information is being >> compromised >> , and finding information about ancestors is a very imortant matter. >> People in South Africans are well aware of the importance of ancestors. >> >> Many people have tried to make contact with NAAIRS often without any >> response, or in this case >> the complaint sent 23rd August 2010 and reply recieved 17th October 2010. >> 'We are very sorry about being disappointed by our system. >> Please keep on trying and someday you will be able to get on it and >> retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) >> >> Please see the content of my letter below sent to NAAIRS. >> In addition, the email to [email protected] is returned to me, >> Undeliverd Mail, it appears that this information on the website is >> incorrect and has not been updated.<[email protected]>: Recipient >> address rejected: User unknown in local recipient table (in reply to RCPT >> TO command) >> >> >> I hope that you will attend to the system failure of the NAAIRS website >> and above web address as a matter of urgency. >> >> Yours sincerely, >> Marilyn Lilley >> >> >> ----- Original Message ----- >> From: Marilyn Lilley >> To: [email protected] ; [email protected] ; [email protected] >> Sent: Wednesday, October 27, 2010 4:09 PM >> Subject: problematic access to NAAIRS site and ancestor research >> >> >> Attention:NAAIRS >> >> I am having trouble getting onto the NAAIRS site, a problem also >> experienced by many other people around the world. >> This mail below from one of the many thousands of rootsweb members is a >> result of lengthy communications by users of this site around the world >> about the poor service and problematic system and lack of access to the >> NAAIRS site. >> >> Please could the comments by Mologadi Mamabolo (Ms)be clarified. >> What does 'someday' mean? Is the matter being attended to? >> This problem has existed for a long time. >> >> This is poor service and a poor reflection of the SA national Archives to >> the public nationally and internationally and needs to be attended to as >> a >> matter of urgency. The public's access to information is being >> compromised >> , and finding information about ancestors is a very imortant matter. >> People in South Africans are well aware of the importance of ancestors. >> >> Please could you advise me when the system will be upgarded / rectified >> for all those nationally and internationally who are trying to access >> NAAIRS in tracing their ancestors. >> >> Yours sincerely, >> Marilyn Lilley. >> >> [email protected] >> This below is from a member of [SOUTH-AFRICA-CAPE-TOWN] >> >> My reply from S.A. National Archives >> >> After having taking a fellow genealogist advice I sent the S.A. National >> Archives a paste and copy of their lovely red notice which tells one "All >> Search Manger User ID's in use. Please try again later" notice on the >> 23rd >> August 2010. This is the reply I received today, 17th October 2010. >> >> Your email dated 23 August 2010 re Web use of National Archives has >> reference. We are very sorry about being disappointed by our system. >> Please keep on trying and someday you will be able to get on it and >> retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) >> >> The comment SOMEDAY you will be able to get on it I found to be most >> amusing. Obviously even the staff now appreciate what a slack system >> they >> run or they don't realise that family history is important to a number of >> people and SOMEDAY may be too late !! >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message >> > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message