Hi almal/everybody, This site seems permanently unavailable/toegang hiernatoe blyk nou permanent onbeskikbaar te wees! http://www.national.archsrch.gov.za/sm300cv/smws/sm300dl Please let them know/Laat hulle weet! at/by [email protected] Colin Mohr

Dear NAAIRS users I regret that the error indicated in red below has been occurring frequently on NAAIRS in recent weeks, and at the time of writing, the indications are that the current unavailability that started on Friday not be resolved within the next few days. In normal circumstances, NAAIRS should be freely accessible to any web user. It sometimes happens that the system does not properly terminate individual users' search sessions, and consequently over time the maximum limit on the number of users is exceeded, and the system then prevents new users from signing on. This problem has been occurring frequently in recent weeks, and it requires the external service provider SITA to “recycle” or restart the support system to free up the user IDs. As this problem also occurs after hours and over weekends it is then not rectified as soon as we would like. The National Archives has been engaging SITA vigorously over several weeks towards finding a permanent solution, and our concerns have now been escalated by the DAC Chief Information Officer within SITA. Interventions such as increasing the maximum number of users and automatic recycling every night have not eliminated the problem; while the error which occurred today appears to be more serious in that SITA is not succeeding to make NAAIRS available at all. We regret the impact on service delivery that the non-availability of NAAIRS has within archives repositories and to the public. Every effort will be made on our side to resolve the immediate problem of accessibility and we hope that this explanation will help to place the matter in perspective. Kind regards Clive Kirkwood Clive Kirkwood Deputy Director: Records Management and Information Systems National Archives and Records Service of South Africa Private Bag X236 / 24 Hamilton Street, Arcadia Pretoria 0001 Tel: (012) 441 3200 Fax: (012) 323 5287 Fax to e-mail: 086 569 8873 E-mail: [email protected] National Archives website and National Automated Archival Information Retrieval System (NAAIRS): http://www.national.archives.gov.za <http://www.national.archives.gov.za/> _____ All Search Manager User ID's in use. Please try again later. _____ From: Colin Möhr [mailto:[email protected]] Sent: Sunday, June 20, 2010 10:35 AM To: [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected] Subject: National Archives of South Africa (NASA) Sign-on Error Hi almal/everybody, This site seems permanently unavailable/toegang hiernatoe blyk nou permanent onbeskikbaar te wees! http://www.national.archsrch.gov.za/sm300cv/smws/sm300dl Please let them know/Laat hulle weet! at/by [email protected] Colin Mohr