Marilyn Hi! This has been the pattern for a long time it gets "fixed" and a short while later it gives the error message again. It is no good some techie just clearing the blockage, what we want is a solution that will permanently fix the problem, even if it means going through thousands of lines of code; just imagine if a major insurance company or industrial giant had a similar problem, their staff would be working round the clock until it was sorted 'cos if they did'nt they would lose money! Neville ----- Original Message ----- From: "Marilyn Lilley" <[email protected]> To: <[email protected]> Sent: Friday, October 29, 2010 2:41 AM Subject: [SOUTH-AFRICA-CAPE-TOWN] Miracle! able to access NAAIRS! > To rootsweb lists > Seems that a message got sent down the line -some one/some people have > apparently been working nightshift - at about 2am I was able to get onto > the NAAIRS website! ....for how long though? > It will be interesting to see the replies to all the letters sent. > Well done to all who have sent emails to complain about NAAIRS system > failures, keep all the email addresses handy and mail immediately you have > problems again. > Regards, > Marilyn > > > ----- Original Message ----- > From: Marilyn Lilley > To: Annelie Lotriet > Cc: [email protected] > Sent: Thursday, October 28, 2010 5:05 PM > Subject: Fw: Unable to access NAAIRS website, system failure > > > To > Dr Annelie Lotriet > Democratic Alliance, Member of Parliament > Shadow Minister of Arts and Culture > > Dear Dr Lotriet, > > Thank you for your very prompt reply. > > I am forwarding you my email sent re the very poor service of the SA > national Archives NAAIRS website. Currently people nationally and > internationally are not able to access this website at all, this site has > been very problematic for a very long time. > An online discussion by Rootsweb international members is currently taking > place re the inability to access this website and the exceptionally poor > service they are expereincing. This is a very poor reflection on South > Africa, and a problem that surely could have been attended to many months > ago. > > I hope that you will be able to look into this matter and ensure that > those persons/departments responsible for this site have the system > repaired as a matter of urgency, and are held accountable for the proper > function and maintenace of this very important site. > > Thank you, > Yours sincerely, > Marilyn Lilley > > > > ----- Original Message ----- > From: Marilyn Lilley > To: [email protected] > Cc: [email protected] ; [email protected] ; > [email protected] > Sent: Thursday, October 28, 2010 10:41 AM > Subject: Unable to access NAAIRS website, system failure > > > Dear Minister L Xingwana, > > cc Portfolio Committe Arts and Culture > DA spokesperson on Arts and Culture > All national and international Rootsweb members > > Please could you urgently attend to the system failure of the NAAIRs > website, as people nationally and internationally are not able to acces > this site in order to trace their ancestors. > > At present I am not able to get onto this site, and apparently a problem > with very limited intermittent access has persisted for at least a year > according to national and international users of this site. > At present this site is not accessible at all. > > A discussion online has been taking place amongst international members of > rootsweb about the poor service from the South African National Archives > NAAIRS site and about the inability to acces this site in order to trace > their ancestors. > > This is poor service and a poor reflection of the SA national Archives to > the national and international community and needs to be attended to as a > matter of urgency. The public's access to information is being compromised > , and finding information about ancestors is a very imortant matter. > People in South Africans are well aware of the importance of ancestors. > > Many people have tried to make contact with NAAIRS often without any > response, or in this case > the complaint sent 23rd August 2010 and reply recieved 17th October 2010. > 'We are very sorry about being disappointed by our system. > Please keep on trying and someday you will be able to get on it and > retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) > > Please see the content of my letter below sent to NAAIRS. > In addition, the email to [email protected] is returned to me, > Undeliverd Mail, it appears that this information on the website is > incorrect and has not been updated.<[email protected]>: Recipient > address rejected: User unknown in local recipient table (in reply to RCPT > TO command) > > > I hope that you will attend to the system failure of the NAAIRS website > and above web address as a matter of urgency. > > Yours sincerely, > Marilyn Lilley > > > ----- Original Message ----- > From: Marilyn Lilley > To: [email protected] ; [email protected] ; [email protected] > Sent: Wednesday, October 27, 2010 4:09 PM > Subject: problematic access to NAAIRS site and ancestor research > > > Attention:NAAIRS > > I am having trouble getting onto the NAAIRS site, a problem also > experienced by many other people around the world. > This mail below from one of the many thousands of rootsweb members is a > result of lengthy communications by users of this site around the world > about the poor service and problematic system and lack of access to the > NAAIRS site. > > Please could the comments by Mologadi Mamabolo (Ms)be clarified. > What does 'someday' mean? Is the matter being attended to? > This problem has existed for a long time. > > This is poor service and a poor reflection of the SA national Archives to > the public nationally and internationally and needs to be attended to as a > matter of urgency. The public's access to information is being compromised > , and finding information about ancestors is a very imortant matter. > People in South Africans are well aware of the importance of ancestors. > > Please could you advise me when the system will be upgarded / rectified > for all those nationally and internationally who are trying to access > NAAIRS in tracing their ancestors. > > Yours sincerely, > Marilyn Lilley. > > [email protected] > This below is from a member of [SOUTH-AFRICA-CAPE-TOWN] > > My reply from S.A. National Archives > > After having taking a fellow genealogist advice I sent the S.A. National > Archives a paste and copy of their lovely red notice which tells one "All > Search Manger User ID's in use. Please try again later" notice on the 23rd > August 2010. This is the reply I received today, 17th October 2010. > > Your email dated 23 August 2010 re Web use of National Archives has > reference. We are very sorry about being disappointed by our system. > Please keep on trying and someday you will be able to get on it and > retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) > > The comment SOMEDAY you will be able to get on it I found to be most > amusing. Obviously even the staff now appreciate what a slack system they > run or they don't realise that family history is important to a number of > people and SOMEDAY may be too late !! > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message >

To rootsweb lists Seems that a message got sent down the line -some one/some people have apparently been working nightshift - at about 2am I was able to get onto the NAAIRS website! ....for how long though? It will be interesting to see the replies to all the letters sent. Well done to all who have sent emails to complain about NAAIRS system failures, keep all the email addresses handy and mail immediately you have problems again. Regards, Marilyn ----- Original Message ----- From: Marilyn Lilley To: Annelie Lotriet Cc: [email protected] Sent: Thursday, October 28, 2010 5:05 PM Subject: Fw: Unable to access NAAIRS website, system failure To Dr Annelie Lotriet Democratic Alliance, Member of Parliament Shadow Minister of Arts and Culture Dear Dr Lotriet, Thank you for your very prompt reply. I am forwarding you my email sent re the very poor service of the SA national Archives NAAIRS website. Currently people nationally and internationally are not able to access this website at all, this site has been very problematic for a very long time. An online discussion by Rootsweb international members is currently taking place re the inability to access this website and the exceptionally poor service they are expereincing. This is a very poor reflection on South Africa, and a problem that surely could have been attended to many months ago. I hope that you will be able to look into this matter and ensure that those persons/departments responsible for this site have the system repaired as a matter of urgency, and are held accountable for the proper function and maintenace of this very important site. Thank you, Yours sincerely, Marilyn Lilley ----- Original Message ----- From: Marilyn Lilley To: [email protected] Cc: [email protected] ; [email protected] ; [email protected] Sent: Thursday, October 28, 2010 10:41 AM Subject: Unable to access NAAIRS website, system failure Dear Minister L Xingwana, cc Portfolio Committe Arts and Culture DA spokesperson on Arts and Culture All national and international Rootsweb members Please could you urgently attend to the system failure of the NAAIRs website, as people nationally and internationally are not able to acces this site in order to trace their ancestors. At present I am not able to get onto this site, and apparently a problem with very limited intermittent access has persisted for at least a year according to national and international users of this site. At present this site is not accessible at all. A discussion online has been taking place amongst international members of rootsweb about the poor service from the South African National Archives NAAIRS site and about the inability to acces this site in order to trace their ancestors. This is poor service and a poor reflection of the SA national Archives to the national and international community and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Many people have tried to make contact with NAAIRS often without any response, or in this case the complaint sent 23rd August 2010 and reply recieved 17th October 2010. 'We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) Please see the content of my letter below sent to NAAIRS. In addition, the email to [email protected] is returned to me, Undeliverd Mail, it appears that this information on the website is incorrect and has not been updated.<[email protected]>: Recipient address rejected: User unknown in local recipient table (in reply to RCPT TO command) I hope that you will attend to the system failure of the NAAIRS website and above web address as a matter of urgency. Yours sincerely, Marilyn Lilley ----- Original Message ----- From: Marilyn Lilley To: [email protected] ; [email protected] ; [email protected] Sent: Wednesday, October 27, 2010 4:09 PM Subject: problematic access to NAAIRS site and ancestor research Attention:NAAIRS I am having trouble getting onto the NAAIRS site, a problem also experienced by many other people around the world. This mail below from one of the many thousands of rootsweb members is a result of lengthy communications by users of this site around the world about the poor service and problematic system and lack of access to the NAAIRS site. Please could the comments by Mologadi Mamabolo (Ms)be clarified. What does 'someday' mean? Is the matter being attended to? This problem has existed for a long time. This is poor service and a poor reflection of the SA national Archives to the public nationally and internationally and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Please could you advise me when the system will be upgarded / rectified for all those nationally and internationally who are trying to access NAAIRS in tracing their ancestors. Yours sincerely, Marilyn Lilley. [email protected] This below is from a member of [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives After having taking a fellow genealogist advice I sent the S.A. National Archives a paste and copy of their lovely red notice which tells one "All Search Manger User ID's in use. Please try again later" notice on the 23rd August 2010. This is the reply I received today, 17th October 2010. Your email dated 23 August 2010 re Web use of National Archives has reference. We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) The comment SOMEDAY you will be able to get on it I found to be most amusing. Obviously even the staff now appreciate what a slack system they run or they don't realise that family history is important to a number of people and SOMEDAY may be too late !! ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

To Dr Annelie Lotriet Democratic Alliance, Member of Parliament Shadow Minister of Arts and Culture Dear Dr Lotriet, Thank you for your very prompt reply. I am forwarding you my email sent re the very poor service of the SA national Archives NAAIRS website. Currently people nationally and internationally are not able to access this website at all, this site has been very problematic for a very long time. An online discussion by Rootsweb international members is currently taking place re the inability to access this website and the exceptionally poor service they are expereincing. This is a very poor reflection on South Africa, and a problem that surely could have been attended to many months ago. I hope that you will be able to look into this matter and ensure that those persons/departments responsible for this site have the system repaired as a matter of urgency, and are held accountable for the proper function and maintenace of this very important site. Thank you, Yours sincerely, Marilyn Lilley ----- Original Message ----- From: Marilyn Lilley To: [email protected] Cc: [email protected] ; [email protected] ; [email protected] Sent: Thursday, October 28, 2010 10:41 AM Subject: Unable to access NAAIRS website, system failure Dear Minister L Xingwana, cc Portfolio Committe Arts and Culture DA spokesperson on Arts and Culture All national and international Rootsweb members Please could you urgently attend to the system failure of the NAAIRs website, as people nationally and internationally are not able to acces this site in order to trace their ancestors. At present I am not able to get onto this site, and apparently a problem with very limited intermittent access has persisted for at least a year according to national and international users of this site. At present this site is not accessible at all. A discussion online has been taking place amongst international members of rootsweb about the poor service from the South African National Archives NAAIRS site and about the inability to acces this site in order to trace their ancestors. This is poor service and a poor reflection of the SA national Archives to the national and international community and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Many people have tried to make contact with NAAIRS often without any response, or in this case the complaint sent 23rd August 2010 and reply recieved 17th October 2010. 'We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) Please see the content of my letter below sent to NAAIRS. In addition, the email to [email protected] is returned to me, Undeliverd Mail, it appears that this information on the website is incorrect and has not been updated.<[email protected]>: Recipient address rejected: User unknown in local recipient table (in reply to RCPT TO command) I hope that you will attend to the system failure of the NAAIRS website and above web address as a matter of urgency. Yours sincerely, Marilyn Lilley ----- Original Message ----- From: Marilyn Lilley To: [email protected] ; [email protected] ; [email protected] Sent: Wednesday, October 27, 2010 4:09 PM Subject: problematic access to NAAIRS site and ancestor research Attention:NAAIRS I am having trouble getting onto the NAAIRS site, a problem also experienced by many other people around the world. This mail below from one of the many thousands of rootsweb members is a result of lengthy communications by users of this site around the world about the poor service and problematic system and lack of access to the NAAIRS site. Please could the comments by Mologadi Mamabolo (Ms)be clarified. What does 'someday' mean? Is the matter being attended to? This problem has existed for a long time. This is poor service and a poor reflection of the SA national Archives to the public nationally and internationally and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Please could you advise me when the system will be upgarded / rectified for all those nationally and internationally who are trying to access NAAIRS in tracing their ancestors. Yours sincerely, Marilyn Lilley. [email protected] This below is from a member of [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives After having taking a fellow genealogist advice I sent the S.A. National Archives a paste and copy of their lovely red notice which tells one "All Search Manger User ID's in use. Please try again later" notice on the 23rd August 2010. This is the reply I received today, 17th October 2010. Your email dated 23 August 2010 re Web use of National Archives has reference. We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) The comment SOMEDAY you will be able to get on it I found to be most amusing. Obviously even the staff now appreciate what a slack system they run or they don't realise that family history is important to a number of people and SOMEDAY may be too late !! ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

To Rootsweb List- Add to your cc list: Shadow Minister of Arts and Culture Dr Annelie Lotriet MP [email protected] Democratic Alliance Marilyn ----- Original Message ----- From: "Heather MacAlister - Ancestry 24" <[email protected]> To: "Marilyn Lilley" <[email protected]>; <[email protected]> Sent: Thursday, October 28, 2010 11:01 AM Subject: RE: [SOUTH-AFRICA-CAPE-TOWN] Unable to access NAAIRS website,system failure Marilyn I have forwarded your email plus a letter from me to the Deputy Mayor of Cape Town Ian Nielson, he is a member of the Cape Town Family History society. Hopefully he can kick some butt. Regards Heather Heather MacAlister Channel Manager E [email protected] T +27 (021) 468 8957 F +27 (0)86 5810390 twitter.com/ancestry24 | skype.com/ancestry24 7th Floor , 11 Adderley Street, Cape Town, 8000 | www.ancestry24.co.za -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Marilyn Lilley Sent: 28 October 2010 10:42 AM To: [email protected] Cc: [email protected]; [email protected]; [email protected] Subject: [SOUTH-AFRICA-CAPE-TOWN] Unable to access NAAIRS website,system failure Importance: High Dear Minister L Xingwana, cc Portfolio Committe Arts and Culture DA spokesperson on Arts and Culture All national and international Rootsweb members Please could you urgently attend to the system failure of the NAAIRs website, as people nationally and internationally are not able to acces this site in order to trace their ancestors. At present I am not able to get onto this site, and apparently a problem with very limited intermittent access has persisted for at least a year according to national and international users of this site. At present this site is not accessible at all. A discussion online has been taking place amongst international members of rootsweb about the poor service from the South African National Archives NAAIRS site and about the inability to acces this site in order to trace their ancestors. This is poor service and a poor reflection of the SA national Archives to the nationally and internationally community and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Many people have tried to make contact with NAAIRS often without any response, or in this case the complaint sent 23rd August 2010 and reply recieved 17th October 2010. 'We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) Please see the content of my letter below sent to NAAIRS. In addition, the email to [email protected] is returned to me, Undeliverd Mail, it appears that this information on the website is incorrect and has not been updated.<[email protected]>: Recipient address rejected: User unknown in local recipient table (in reply to RCPT TO command) I hope that you will attend to the system failure of the NAAIRS website and above web address as a matter of urgency. Yours sincerely, Marilyn Lilley ----- Original Message ----- From: Marilyn Lilley To: [email protected] ; [email protected] ; [email protected] Sent: Wednesday, October 27, 2010 4:09 PM Subject: problematic access to NAAIRS site and ancestor research Attention:NAAIRS I am having trouble getting onto the NAAIRS site, a problem also experienced by many other people around the world. This mail below from one of the many thousands of rootsweb members is a result of lengthy communications by users of this site around the world about the poor service and problematic system and lack of access to the NAAIRS site. Please could the comments by Mologadi Mamabolo (Ms)be clarified. What does 'someday' mean? Is the matter being attended to? This problem has existed for a long time. This is poor service and a poor reflection of the SA national Archives to the public nationally and internationally and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Please could you advise me when the system will be upgarded / rectified for all those nationally and internationally who are trying to access NAAIRS in tracing their ancestors. Yours sincerely, Marilyn Lilley. [email protected] This below is from a member of [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives After having taking a fellow genealogist advice I sent the S.A. National Archives a paste and copy of their lovely red notice which tells one "All Search Manger User ID's in use. Please try again later" notice on the 23rd August 2010. This is the reply I received today, 17th October 2010. Your email dated 23 August 2010 re Web use of National Archives has reference. We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) The comment SOMEDAY you will be able to get on it I found to be most amusing. Obviously even the staff now appreciate what a slack system they run or they don't realise that family history is important to a number of people and SOMEDAY may be too late !! ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

I wrote to the minister and have received this reply . Here's hoping ! Nneville ----- Original Message ----- From: Sindiswa Gola To: 'Neville Rasmussen' Sent: Thursday, October 28, 2010 8:55 AM Subject: RE: NAAIRS Archive Database Dear Mr. Rasmussen I acknowledge with thanks the receipt of your e-mail below. Please be advised that your e-mail is noted and will be brought to the Minister's attention. Kind regards Sindiswa Gola -------------------------------------------------------------------------------- From: Neville Rasmussen [mailto:[email protected]] Sent: 27 October 2010 05:19 PM To: [email protected] Subject: NAAIRS Archive Database Minister L Xingwana Ministry - Pretoria 10th Floor Kingsley Centre 481 Church Street Cnr Beatrix & Pretorius Streets Arcadia Private Bag X 899 PRETORIA Email: [email protected] Madam Minister, Like many South Africans I am attempting to piece together my family history, tracing my ancestors and piecing together the story of our family. Like all South Africans I have a heritage that goes back many centuries and the search for family ancestors involves getting information from many sources, both private and state. You will appreciate that this is a mammoth task involving making contact with records services in many countries as my roots extend far and wide. The record services of many overseas countries are outstanding with vast amounts of information being available on-line, which makes the gathering of information much easier. Many of these records services are government owned and run and provide much more than mere indexes but access to images of the actual documents. I appreciate that our Country is not in the position at present to emulate these foreign record systems, given the constraints on the fiscus and the need to prioritise the type of access to National Archives, amid the many other important functions that your department has to deal with, but it makes it so much more important that the records that are supposedly available are not being withheld due to faulty systems, and in this regard I particularly refer to the NAAIRS system which has consistently had a problem over a considerable period of time. I am aware that I am not the only one experiencing such problems as the subject crops up all too frequently on a number of mailing lists and discussion groups I belong to in the Genealogical field. All too often in response to a query that the system is not working one gets answered by tactless and euphemistical assurances that a fix is imminent. As a South African it is frustrating but to the very many foreigners who are seeking information on their SA ancestors, a poor reflection of our Government efficiency and I have frequently had to defend our land with assurances that it will soon be rectified. This has been going on for a very long time and I cannot conceive that a competent programmer would not be able to sort out the problem of access. One is not always able to travel to the relevant archives on the off chance that some documentation may be available and therefore having the NAAIRS functioning properly cuts down considerably on my time and the precious time of the Archives staff when calling to view records that you know are there and you have the details of the records to give the staff. I am writing to you madam Minister in the hope that you would look into the matter and resolve the issue. I can assure you that there are many thousands of researchers both here and overseas that would rejoice that you fixed the problem. I thank you in anticipation of a solution Neville.J. Rasmussen N.J. Rasmussen [email protected]

Thank you to all those who have taken up my Archives cause. I do appreciate it. Gwen ----- Original Message ----- From: "Colin Möhr" <[email protected]> To: "naairs" <[email protected]> Cc: <[email protected]> Sent: Wednesday, October 27, 2010 11:41 PM Subject: [SOUTH-AFRICA-CAPE-TOWN] Fw: My reply from S.A. National Archives > Dear Administrator, > Herewith the gist of an answer received from your department by one of our > list members. > Most unsatisfacory and unacceptable! > Perhaps you would like us to take the matter to the public at large? > Please be so kind as to ensure the most senoir member of your staff > advises > the list of what is wrong and when it will be resolved. > The NAAIRS site has been steadily sinking into the mire and repeated > assurances from you that the matter will be addressed , have NOT > materialized. > I trust that this matter will command thev HIGHEST priority. > Yours, > Colin Mohr > > ----- Original Message ----- > From: "Gwen Doyle" <[email protected]> > To: <[email protected]> > Sent: Wednesday, October 27, 2010 2:32 PM > Subject: [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives > > >> After having taking a fellow genealogist advice I sent the S.A. National >> Archives a paste and copy of their lovely red notice which tells one "All >> Search Manger User ID's in use. Please try again later" notice on the >> 23rd >> August 2010. This is the reply I received today, 17th October 2010. >> >> Your email dated 23 August 2010 re Web use of National Archives has >> reference. We are very sorry about being disappointed by our system. >> Please keep on trying and someday you will be able to get on it and >> retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) >> >> The comment SOMEDAY you will be able to get on it I found to be most >> amusing. Obviously even the staff now appreciate what a slack system >> they >> run or they don't realise that family history is important to a number of >> people and SOMEDAY may be too late !! >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message

Marilyn I have forwarded your email plus a letter from me to the Deputy Mayor of Cape Town Ian Nielson, he is a member of the Cape Town Family History society. Hopefully he can kick some butt. Regards Heather Heather MacAlister Channel Manager E [email protected] T +27 (021) 468 8957 F +27 (0)86 5810390 twitter.com/ancestry24 | skype.com/ancestry24 7th Floor , 11 Adderley Street, Cape Town, 8000 | www.ancestry24.co.za -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Marilyn Lilley Sent: 28 October 2010 10:42 AM To: [email protected] Cc: [email protected]; [email protected]; [email protected] Subject: [SOUTH-AFRICA-CAPE-TOWN] Unable to access NAAIRS website,system failure Importance: High Dear Minister L Xingwana, cc Portfolio Committe Arts and Culture DA spokesperson on Arts and Culture All national and international Rootsweb members Please could you urgently attend to the system failure of the NAAIRs website, as people nationally and internationally are not able to acces this site in order to trace their ancestors. At present I am not able to get onto this site, and apparently a problem with very limited intermittent access has persisted for at least a year according to national and international users of this site. At present this site is not accessible at all. A discussion online has been taking place amongst international members of rootsweb about the poor service from the South African National Archives NAAIRS site and about the inability to acces this site in order to trace their ancestors. This is poor service and a poor reflection of the SA national Archives to the nationally and internationally community and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Many people have tried to make contact with NAAIRS often without any response, or in this case the complaint sent 23rd August 2010 and reply recieved 17th October 2010. 'We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) Please see the content of my letter below sent to NAAIRS. In addition, the email to [email protected] is returned to me, Undeliverd Mail, it appears that this information on the website is incorrect and has not been updated.<[email protected]>: Recipient address rejected: User unknown in local recipient table (in reply to RCPT TO command) I hope that you will attend to the system failure of the NAAIRS website and above web address as a matter of urgency. Yours sincerely, Marilyn Lilley ----- Original Message ----- From: Marilyn Lilley To: [email protected] ; [email protected] ; [email protected] Sent: Wednesday, October 27, 2010 4:09 PM Subject: problematic access to NAAIRS site and ancestor research Attention:NAAIRS I am having trouble getting onto the NAAIRS site, a problem also experienced by many other people around the world. This mail below from one of the many thousands of rootsweb members is a result of lengthy communications by users of this site around the world about the poor service and problematic system and lack of access to the NAAIRS site. Please could the comments by Mologadi Mamabolo (Ms)be clarified. What does 'someday' mean? Is the matter being attended to? This problem has existed for a long time. This is poor service and a poor reflection of the SA national Archives to the public nationally and internationally and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Please could you advise me when the system will be upgarded / rectified for all those nationally and internationally who are trying to access NAAIRS in tracing their ancestors. Yours sincerely, Marilyn Lilley. [email protected] This below is from a member of [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives After having taking a fellow genealogist advice I sent the S.A. National Archives a paste and copy of their lovely red notice which tells one "All Search Manger User ID's in use. Please try again later" notice on the 23rd August 2010. This is the reply I received today, 17th October 2010. Your email dated 23 August 2010 re Web use of National Archives has reference. We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) The comment SOMEDAY you will be able to get on it I found to be most amusing. Obviously even the staff now appreciate what a slack system they run or they don't realise that family history is important to a number of people and SOMEDAY may be too late !! ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

Dear Minister L Xingwana, cc Portfolio Committe Arts and Culture DA spokesperson on Arts and Culture All national and international Rootsweb members Please could you urgently attend to the system failure of the NAAIRs website, as people nationally and internationally are not able to acces this site in order to trace their ancestors. At present I am not able to get onto this site, and apparently a problem with very limited intermittent access has persisted for at least a year according to national and international users of this site. At present this site is not accessible at all. A discussion online has been taking place amongst international members of rootsweb about the poor service from the South African National Archives NAAIRS site and about the inability to acces this site in order to trace their ancestors. This is poor service and a poor reflection of the SA national Archives to the nationally and internationally community and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Many people have tried to make contact with NAAIRS often without any response, or in this case the complaint sent 23rd August 2010 and reply recieved 17th October 2010. 'We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) Please see the content of my letter below sent to NAAIRS. In addition, the email to [email protected] is returned to me, Undeliverd Mail, it appears that this information on the website is incorrect and has not been updated.<[email protected]>: Recipient address rejected: User unknown in local recipient table (in reply to RCPT TO command) I hope that you will attend to the system failure of the NAAIRS website and above web address as a matter of urgency. Yours sincerely, Marilyn Lilley ----- Original Message ----- From: Marilyn Lilley To: [email protected] ; [email protected] ; [email protected] Sent: Wednesday, October 27, 2010 4:09 PM Subject: problematic access to NAAIRS site and ancestor research Attention:NAAIRS I am having trouble getting onto the NAAIRS site, a problem also experienced by many other people around the world. This mail below from one of the many thousands of rootsweb members is a result of lengthy communications by users of this site around the world about the poor service and problematic system and lack of access to the NAAIRS site. Please could the comments by Mologadi Mamabolo (Ms)be clarified. What does 'someday' mean? Is the matter being attended to? This problem has existed for a long time. This is poor service and a poor reflection of the SA national Archives to the public nationally and internationally and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Please could you advise me when the system will be upgarded / rectified for all those nationally and internationally who are trying to access NAAIRS in tracing their ancestors. Yours sincerely, Marilyn Lilley. [email protected] This below is from a member of [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives After having taking a fellow genealogist advice I sent the S.A. National Archives a paste and copy of their lovely red notice which tells one "All Search Manger User ID's in use. Please try again later" notice on the 23rd August 2010. This is the reply I received today, 17th October 2010. Your email dated 23 August 2010 re Web use of National Archives has reference. We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) The comment SOMEDAY you will be able to get on it I found to be most amusing. Obviously even the staff now appreciate what a slack system they run or they don't realise that family history is important to a number of people and SOMEDAY may be too late !! ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

To rootsweb lists Send complaints re NAAIRS system failure -no national or international access to website: Best to to cc to all 3 below and also to [email protected] 1.Ms D Van Der Walt - Currently the DA spokesperson on Arts & Culture send to her via [email protected] 2. Parliamentary Portfolio Committe on Arts and Culture - This committee has oversight of the minister so let them also be aware of the problem Communicate with this committee E-mail: [email protected] Phone: (021) 403 3849/ 083 709 8389 3.Minister L Xingwana, Arts and Culture Ministry - Pretoria 10th Floor Kingsley Centre 481 Church Street Cnr Beatrix & Pretorius Streets Arcadia Private Bag X 899 PRETORIA 0001 Tel: +27 (12) 441 3006 Fax: +27 (12) 440 4485 Email: [email protected] I will be going to Pretoria in the middle of November and will be going to the archives there so will also ask some more pertinent questions there! Marilyn ----- Original Message ----- From: "Heather MacAlister - Ancestry 24" <[email protected]> To: "Neville Rasmussen" <[email protected]>; <[email protected]>; <[email protected]> Sent: Wednesday, October 27, 2010 4:52 PM Subject: Re: [SOUTH-AFRICA-CAPE-TOWN] Fw: My reply from S.A. NationalArchives Neville I too wrote to them offering free web hosting of their material which is all in the public domain two weeks ago - have not even had a reply or a thank you. Quiet honestly I dont think they give a continental. We live in hope, mabye my grandchildren will have access one day. You all know the drill - make all your records that you have tucked away at home accessable to everyone. regards Heather Heather MacAlister Channel Manager Tel:021 468 8957 Fax:+27 (0)86 581 0390 www.ancestry24.co.za Twitter: http://www.twitter.com/ancestry24 Skype: Ancestry24 -----Original Message----- From: [email protected] on behalf of Neville Rasmussen Sent: Wed 27/10/2010 04:25 PM To: [email protected] Subject: Re: [SOUTH-AFRICA-CAPE-TOWN] Fw: My reply from S.A. NationalArchives Colin I think you are being rather optimistic that a suitable response will be forthcoming. I have written in like vien and got a reply from an apparent senior staffer concerned with the IT side of things giving me the utmost assurance that this matter is being dealt with as a matter of urgency........................... This was last year November?!?! I can only think that action will be forthcoming (maybe) if we all write to the minister under whom this falls. If the minister gets hundreds of mails complaining then maybe, just maybe, something will be done. Before retirement I was the IT operations manager for my company and I cannot believe that a competant programmer can't fix this problem in a reasonable timeframe. In MARCH 2010 The department issued a final report on what needs to be done to fix the information and archival systems in SA. amongst the 249 pages the following:- ...................Libraries and archives fulfil a very important function in any society. They contribute to personal empowerment and the improvement of individuals' lives and at a societal level they contribute to a culture of learning and skills development and the achievement of other national objectives. In South Africa library and archives face critical challenges such as inadequate infrastructure, inconsistent levels of service..................... ...................However, the shortage of resources and capacity at NARS is a serious concern. Furthermore, the workshop participants were of the opinion that many professionals who have substantial archival experience and skills are on the verge of retirement and that within a short while a generation of archival skills will have been lost. The transfer of these skills is an important aspect that needs attention................................... I will be writing to the minister (see below) as I doubt that Ms Mamabolo will be able to effect any change. I'll let everyone know if I get a response. Minister L Xingwana Ministry - Pretoria 10th Floor Kingsley Centre 481 Church Street Cnr Beatrix & Pretorius Streets Arcadia Private Bag X 899 PRETORIA 0001 Tel: +27 (12) 441 3006 Fax: +27 (12) 440 4485 Email: [email protected] ----- Original Message ----- From: "Colin Möhr" <[email protected]> To: "naairs" <[email protected]> Cc: <[email protected]> Sent: Wednesday, October 27, 2010 3:41 PM Subject: [SOUTH-AFRICA-CAPE-TOWN] Fw: My reply from S.A. National Archives > Dear Administrator, > Herewith the gist of an answer received from your department by one of our > list members. > Most unsatisfacory and unacceptable! > Perhaps you would like us to take the matter to the public at large? > Please be so kind as to ensure the most senoir member of your staff > advises > the list of what is wrong and when it will be resolved. > The NAAIRS site has been steadily sinking into the mire and repeated > assurances from you that the matter will be addressed , have NOT > materialized. > I trust that this matter will command thev HIGHEST priority. > Yours, > Colin Mohr > > ----- Original Message ----- > From: "Gwen Doyle" <[email protected]> > To: <[email protected]> > Sent: Wednesday, October 27, 2010 2:32 PM > Subject: [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives > > >> After having taking a fellow genealogist advice I sent the S.A. National >> Archives a paste and copy of their lovely red notice which tells one "All >> Search Manger User ID's in use. Please try again later" notice on the >> 23rd >> August 2010. This is the reply I received today, 17th October 2010. >> >> Your email dated 23 August 2010 re Web use of National Archives has >> reference. We are very sorry about being disappointed by our system. >> Please keep on trying and someday you will be able to get on it and >> retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) >> >> The comment SOMEDAY you will be able to get on it I found to be most >> amusing. Obviously even the staff now appreciate what a slack system >> they >> run or they don't realise that family history is important to a number of >> people and SOMEDAY may be too late !! >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message > ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

Hi Gwen How can i help with your cause? It seems writing to the archives doesn't help. What can i do to help. I am looking for records in South Africa also and am finding it very hard. Is there anything that i can do? Margaret ----- Original Message ----- From: "Gwen Doyle" <[email protected]> To: <[email protected]> Sent: Thursday, October 28, 2010 2:08 AM Subject: Re: [SOUTH-AFRICA-CAPE-TOWN] Fw: My reply from S.A. NationalArchives Thank you to all those who have taken up my Archives cause. I do appreciate it. Gwen ----- Original Message ----- From: "Colin Möhr" <[email protected]> To: "naairs" <[email protected]> Cc: <[email protected]> Sent: Wednesday, October 27, 2010 11:41 PM Subject: [SOUTH-AFRICA-CAPE-TOWN] Fw: My reply from S.A. National Archives > Dear Administrator, > Herewith the gist of an answer received from your department by one of our > list members. > Most unsatisfacory and unacceptable! > Perhaps you would like us to take the matter to the public at large? > Please be so kind as to ensure the most senoir member of your staff > advises > the list of what is wrong and when it will be resolved. > The NAAIRS site has been steadily sinking into the mire and repeated > assurances from you that the matter will be addressed , have NOT > materialized. > I trust that this matter will command thev HIGHEST priority. > Yours, > Colin Mohr > > ----- Original Message ----- > From: "Gwen Doyle" <[email protected]> > To: <[email protected]> > Sent: Wednesday, October 27, 2010 2:32 PM > Subject: [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives > > >> After having taking a fellow genealogist advice I sent the S.A. National >> Archives a paste and copy of their lovely red notice which tells one "All >> Search Manger User ID's in use. Please try again later" notice on the >> 23rd >> August 2010. This is the reply I received today, 17th October 2010. >> >> Your email dated 23 August 2010 re Web use of National Archives has >> reference. We are very sorry about being disappointed by our system. >> Please keep on trying and someday you will be able to get on it and >> retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) >> >> The comment SOMEDAY you will be able to get on it I found to be most >> amusing. Obviously even the staff now appreciate what a slack system >> they >> run or they don't realise that family history is important to a number of >> people and SOMEDAY may be too late !! >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

> Hello list > My O'Reilly family came from Ballyglass, Ardnacrusha, County Clare. Felix > O'Reilly was married to Bridget O'Dea in Saint Munchins Parish Limerick > ( which took in the parish of Parteen and Meelick at the time i think ) > in 1825. He had several children after that, but i am looking for where he > may have been born. Family lore says that his family came from Cavan, but > i have nothing to back this up. his wife was Bridget O'Dea and i think she > may have come from the Ardnacrusha area, although i have nothing to back > this up either. The Reilly/O'Reilly family lived in Ballyglass for at > least 4 generations. I have the records for the family that lived in > Ballyglass from about 1840 but i would love to know where Felix and his > wife Bridget were born. The Cavan connection could well have been earlier. > Bridget O'Dea was i suspect was from the locality or nearby. Some of the > family emigrated to South Africa. Michael Mary and Delia, Michael lived in > Cape Town and i have all the records available for him. He Married Mary > Ann Brophy and served with the Cape Town police for some time, but Mary > and Delia i am still looking for They would have been in South Africa > after 1901. Any help appreciated. > > Margaret > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' without the > quotes in the subject and the body of the message >

After having taking a fellow genealogist advice I sent the S.A. National Archives a paste and copy of their lovely red notice which tells one "All Search Manger User ID's in use. Please try again later" notice on the 23rd August 2010. This is the reply I received today, 17th October 2010. Your email dated 23 August 2010 re Web use of National Archives has reference. We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) The comment SOMEDAY you will be able to get on it I found to be most amusing. Obviously even the staff now appreciate what a slack system they run or they don't realise that family history is important to a number of people and SOMEDAY may be too late !!

Hi Marilyn, The naairs one is fine, the paia requests one is the culprit! Regards, Colin Mohr ----- Original Message ----- From: "Marilyn Lilley" <[email protected]> To: <[email protected]>; <[email protected]> Cc: <[email protected]> Sent: Wednesday, October 27, 2010 4:33 PM Subject: [SOUTH-AFRICA-CAPE-TOWN] Fw: problematic access to NAAIRS site andancestor research > ATTENTION > > The Administrator > > It appears that this contact address on the NAAIRS website is out of > date. > > Please could the email address be updated as a matter of urgency. > > This is the notification I received :Mail Delivery Undelivered Mail > Returned To Sender 27/10 2pm > > This is the Postfix program at host mailho.dac.gov.za. > > I'm sorry to have to inform you that your message could not > be delivered to one or more recipients. It's attached below. > > For further assistance, please send mail to <postmaster> > > If you do so, please include this problem report. You can > delete your own text from the attached returned message. > > The Postfix program > <[email protected]>: host 10.121.91.5[10.121.91.5] said: 550 5.1.1 > <[email protected]>: Recipient address rejected: User unknown in > local recipient table (in reply to RCPT TO command) > > I trust that this will be attended to. > > Regards, > > Marilyn Lilley > > > > ----- Original Message ----- > From: Marilyn Lilley > To: [email protected] ; [email protected] ; [email protected] > Sent: Wednesday, October 27, 2010 4:09 PM > Subject: problematic access to NAAIRS site and ancestor research > > > Attention:NAAIRS > > I am having trouble getting onto the NAAIRS site, a problem also > experienced by many other people around the world. > This mail below from one of the many thousands of rootsweb members is a > result of lengthy communications by users of this site around the world > about the poor service and problematic system and lack of access to the > NAAIRS site. > > Please could the comments by Mologadi Mamabolo (Ms)be clarified. > What does 'someday' mean? Is the matter being attended to? > This problem has existed for a long time. > > This is poor service and a poor reflection of the SA national Archives to > the public nationally and internationally and needs to be attended to as a > matter of urgency. The public's access to information is being compromised > , and finding information about ancestors is a very imortant matter. > People in South Africans are well aware of the importance of ancestors. > > Please could you advise me when the system will be upgarded / rectified > for all those nationally and internationally who are trying to access > NAAIRS in tracing their ancestors. > > Yours sincerely, > Marilyn Lilley. > > [email protected] [email protected] > [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives > > After having taking a fellow genealogist advice I sent the S.A. National > Archives a paste and copy of their lovely red notice which tells one "All > Search Manger User ID's in use. Please try again later" notice on the 23rd > August 2010. This is the reply I received today, 17th October 2010. > > Your email dated 23 August 2010 re Web use of National Archives has > reference. We are very sorry about being disappointed by our system. > Please keep on trying and someday you will be able to get on it and > retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) > > The comment SOMEDAY you will be able to get on it I found to be most > amusing. Obviously even the staff now appreciate what a slack system they > run or they don't realise that family history is important to a number of > people and SOMEDAY may be too late !! > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message

Neville I too wrote to them offering free web hosting of their material which is all in the public domain two weeks ago - have not even had a reply or a thank you. Quiet honestly I dont think they give a continental. We live in hope, mabye my grandchildren will have access one day. You all know the drill - make all your records that you have tucked away at home accessable to everyone. regards Heather Heather MacAlister Channel Manager Tel:021 468 8957 Fax:+27 (0)86 581 0390 www.ancestry24.co.za Twitter: http://www.twitter.com/ancestry24 Skype: Ancestry24 -----Original Message----- From: [email protected] on behalf of Neville Rasmussen Sent: Wed 27/10/2010 04:25 PM To: [email protected] Subject: Re: [SOUTH-AFRICA-CAPE-TOWN] Fw: My reply from S.A. NationalArchives Colin I think you are being rather optimistic that a suitable response will be forthcoming. I have written in like vien and got a reply from an apparent senior staffer concerned with the IT side of things giving me the utmost assurance that this matter is being dealt with as a matter of urgency........................... This was last year November?!?! I can only think that action will be forthcoming (maybe) if we all write to the minister under whom this falls. If the minister gets hundreds of mails complaining then maybe, just maybe, something will be done. Before retirement I was the IT operations manager for my company and I cannot believe that a competant programmer can't fix this problem in a reasonable timeframe. In MARCH 2010 The department issued a final report on what needs to be done to fix the information and archival systems in SA. amongst the 249 pages the following:- ...................Libraries and archives fulfil a very important function in any society. They contribute to personal empowerment and the improvement of individuals' lives and at a societal level they contribute to a culture of learning and skills development and the achievement of other national objectives. In South Africa library and archives face critical challenges such as inadequate infrastructure, inconsistent levels of service..................... ...................However, the shortage of resources and capacity at NARS is a serious concern. Furthermore, the workshop participants were of the opinion that many professionals who have substantial archival experience and skills are on the verge of retirement and that within a short while a generation of archival skills will have been lost. The transfer of these skills is an important aspect that needs attention................................... I will be writing to the minister (see below) as I doubt that Ms Mamabolo will be able to effect any change. I'll let everyone know if I get a response. Minister L Xingwana Ministry - Pretoria 10th Floor Kingsley Centre 481 Church Street Cnr Beatrix & Pretorius Streets Arcadia Private Bag X 899 PRETORIA 0001 Tel: +27 (12) 441 3006 Fax: +27 (12) 440 4485 Email: [email protected] ----- Original Message ----- From: "Colin Möhr" <[email protected]> To: "naairs" <[email protected]> Cc: <[email protected]> Sent: Wednesday, October 27, 2010 3:41 PM Subject: [SOUTH-AFRICA-CAPE-TOWN] Fw: My reply from S.A. National Archives > Dear Administrator, > Herewith the gist of an answer received from your department by one of our > list members. > Most unsatisfacory and unacceptable! > Perhaps you would like us to take the matter to the public at large? > Please be so kind as to ensure the most senoir member of your staff > advises > the list of what is wrong and when it will be resolved. > The NAAIRS site has been steadily sinking into the mire and repeated > assurances from you that the matter will be addressed , have NOT > materialized. > I trust that this matter will command thev HIGHEST priority. > Yours, > Colin Mohr > > ----- Original Message ----- > From: "Gwen Doyle" <[email protected]> > To: <[email protected]> > Sent: Wednesday, October 27, 2010 2:32 PM > Subject: [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives > > >> After having taking a fellow genealogist advice I sent the S.A. National >> Archives a paste and copy of their lovely red notice which tells one "All >> Search Manger User ID's in use. Please try again later" notice on the >> 23rd >> August 2010. This is the reply I received today, 17th October 2010. >> >> Your email dated 23 August 2010 re Web use of National Archives has >> reference. We are very sorry about being disappointed by our system. >> Please keep on trying and someday you will be able to get on it and >> retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) >> >> The comment SOMEDAY you will be able to get on it I found to be most >> amusing. Obviously even the staff now appreciate what a slack system >> they >> run or they don't realise that family history is important to a number of >> people and SOMEDAY may be too late !! >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message > ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

Attention:NAAIRS I am having trouble getting onto the NAAIRS site, a problem also experienced by many other people around the world. This mail below from one of the many thousands of rootsweb members is a result of lengthy communications by users of this site around the world about the poor service and problematic system and lack of access to the NAAIRS site. Please could the comments by Mologadi Mamabolo (Ms)be clarified. What does 'someday' mean? Is the matter being attended to? This problem has existed for a long time. This is poor service and a poor reflection of the SA national Archives to the public nationally and internationally and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Please could you advise me when the system will be upgarded / rectified for all those nationally and internationally who are trying to access NAAIRS in tracing their ancestors. Yours sincerely, Marilyn Lilley. [email protected] [email protected] [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives After having taking a fellow genealogist advice I sent the S.A. National Archives a paste and copy of their lovely red notice which tells one "All Search Manger User ID's in use. Please try again later" notice on the 23rd August 2010. This is the reply I received today, 17th October 2010. Your email dated 23 August 2010 re Web use of National Archives has reference. We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) The comment SOMEDAY you will be able to get on it I found to be most amusing. Obviously even the staff now appreciate what a slack system they run or they don't realise that family history is important to a number of people and SOMEDAY may be too late !! ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

ATTENTION The Administrator It appears that this contact address on the NAAIRS website is out of date. Please could the email address be updated as a matter of urgency. This is the notification I received :Mail Delivery Undelivered Mail Returned To Sender 27/10 2pm This is the Postfix program at host mailho.dac.gov.za. I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below. For further assistance, please send mail to <postmaster> If you do so, please include this problem report. You can delete your own text from the attached returned message. The Postfix program <[email protected]>: host 10.121.91.5[10.121.91.5] said: 550 5.1.1 <[email protected]>: Recipient address rejected: User unknown in local recipient table (in reply to RCPT TO command) I trust that this will be attended to. Regards, Marilyn Lilley ----- Original Message ----- From: Marilyn Lilley To: [email protected] ; [email protected] ; [email protected] Sent: Wednesday, October 27, 2010 4:09 PM Subject: problematic access to NAAIRS site and ancestor research Attention:NAAIRS I am having trouble getting onto the NAAIRS site, a problem also experienced by many other people around the world. This mail below from one of the many thousands of rootsweb members is a result of lengthy communications by users of this site around the world about the poor service and problematic system and lack of access to the NAAIRS site. Please could the comments by Mologadi Mamabolo (Ms)be clarified. What does 'someday' mean? Is the matter being attended to? This problem has existed for a long time. This is poor service and a poor reflection of the SA national Archives to the public nationally and internationally and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Please could you advise me when the system will be upgarded / rectified for all those nationally and internationally who are trying to access NAAIRS in tracing their ancestors. Yours sincerely, Marilyn Lilley. [email protected] [email protected] [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives After having taking a fellow genealogist advice I sent the S.A. National Archives a paste and copy of their lovely red notice which tells one "All Search Manger User ID's in use. Please try again later" notice on the 23rd August 2010. This is the reply I received today, 17th October 2010. Your email dated 23 August 2010 re Web use of National Archives has reference. We are very sorry about being disappointed by our system. Please keep on trying and someday you will be able to get on it and retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) The comment SOMEDAY you will be able to get on it I found to be most amusing. Obviously even the staff now appreciate what a slack system they run or they don't realise that family history is important to a number of people and SOMEDAY may be too late !! ------------------------------- To unsubscribe from the list, please send an email to [email protected] with the word 'unsubscribe' without the quotes in the subject and the body of the message

Colin I think you are being rather optimistic that a suitable response will be forthcoming. I have written in like vien and got a reply from an apparent senior staffer concerned with the IT side of things giving me the utmost assurance that this matter is being dealt with as a matter of urgency........................... This was last year November?!?! I can only think that action will be forthcoming (maybe) if we all write to the minister under whom this falls. If the minister gets hundreds of mails complaining then maybe, just maybe, something will be done. Before retirement I was the IT operations manager for my company and I cannot believe that a competant programmer can't fix this problem in a reasonable timeframe. In MARCH 2010 The department issued a final report on what needs to be done to fix the information and archival systems in SA. amongst the 249 pages the following:- ...................Libraries and archives fulfil a very important function in any society. They contribute to personal empowerment and the improvement of individuals' lives and at a societal level they contribute to a culture of learning and skills development and the achievement of other national objectives. In South Africa library and archives face critical challenges such as inadequate infrastructure, inconsistent levels of service..................... ...................However, the shortage of resources and capacity at NARS is a serious concern. Furthermore, the workshop participants were of the opinion that many professionals who have substantial archival experience and skills are on the verge of retirement and that within a short while a generation of archival skills will have been lost. The transfer of these skills is an important aspect that needs attention................................... I will be writing to the minister (see below) as I doubt that Ms Mamabolo will be able to effect any change. I'll let everyone know if I get a response. Minister L Xingwana Ministry - Pretoria 10th Floor Kingsley Centre 481 Church Street Cnr Beatrix & Pretorius Streets Arcadia Private Bag X 899 PRETORIA 0001 Tel: +27 (12) 441 3006 Fax: +27 (12) 440 4485 Email: [email protected] ----- Original Message ----- From: "Colin Möhr" <[email protected]> To: "naairs" <[email protected]> Cc: <[email protected]> Sent: Wednesday, October 27, 2010 3:41 PM Subject: [SOUTH-AFRICA-CAPE-TOWN] Fw: My reply from S.A. National Archives > Dear Administrator, > Herewith the gist of an answer received from your department by one of our > list members. > Most unsatisfacory and unacceptable! > Perhaps you would like us to take the matter to the public at large? > Please be so kind as to ensure the most senoir member of your staff > advises > the list of what is wrong and when it will be resolved. > The NAAIRS site has been steadily sinking into the mire and repeated > assurances from you that the matter will be addressed , have NOT > materialized. > I trust that this matter will command thev HIGHEST priority. > Yours, > Colin Mohr > > ----- Original Message ----- > From: "Gwen Doyle" <[email protected]> > To: <[email protected]> > Sent: Wednesday, October 27, 2010 2:32 PM > Subject: [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives > > >> After having taking a fellow genealogist advice I sent the S.A. National >> Archives a paste and copy of their lovely red notice which tells one "All >> Search Manger User ID's in use. Please try again later" notice on the >> 23rd >> August 2010. This is the reply I received today, 17th October 2010. >> >> Your email dated 23 August 2010 re Web use of National Archives has >> reference. We are very sorry about being disappointed by our system. >> Please keep on trying and someday you will be able to get on it and >> retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) >> >> The comment SOMEDAY you will be able to get on it I found to be most >> amusing. Obviously even the staff now appreciate what a slack system >> they >> run or they don't realise that family history is important to a number of >> people and SOMEDAY may be too late !! >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message >

Sent to [email protected] [email protected] [email protected]> Attention:NAAIRS I am having trouble getting onto the NAAIRS site, a problem also experienced by many other people around the world. This mail below from one of the many thousands of rootsweb members is a result of lengthy communications by users of this site around the world about the poor service and problematic system and lack of access to the NAAIRS site. Please could the comments by Mologadi Mamabolo (Ms)be clarified. What does 'someday' mean? Is the matter being attended to? This problem has existed for a long time. This is poor service and a poor reflection of the SA national Archives to the public nationally and internationally and needs to be attended to as a matter of urgency. The public's access to information is being compromised , and finding information about ancestors is a very imortant matter. People in South Africans are well aware of the importance of ancestors. Please could you advise me when the system will be upgarded / rectified for all those nationally and internationally who are trying to access NAAIRS in tracing their ancestors. Yours sincerely, Marilyn Lilley. ----- Original Message ----- From: "Colin Möhr" <[email protected]> To: "naairs" <[email protected]> Cc: <[email protected]> Sent: Wednesday, October 27, 2010 3:41 PM Subject: [SOUTH-AFRICA-CAPE-TOWN] Fw: My reply from S.A. National Archives > Dear Administrator, > Herewith the gist of an answer received from your department by one of our > list members. > Most unsatisfacory and unacceptable! > Perhaps you would like us to take the matter to the public at large? > Please be so kind as to ensure the most senoir member of your staff > advises > the list of what is wrong and when it will be resolved. > The NAAIRS site has been steadily sinking into the mire and repeated > assurances from you that the matter will be addressed , have NOT > materialized. > I trust that this matter will command thev HIGHEST priority. > Yours, > Colin Mohr > > ----- Original Message ----- > From: "Gwen Doyle" <[email protected]> > To: <[email protected]> > Sent: Wednesday, October 27, 2010 2:32 PM > Subject: [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives > > >> After having taking a fellow genealogist advice I sent the S.A. National >> Archives a paste and copy of their lovely red notice which tells one "All >> Search Manger User ID's in use. Please try again later" notice on the >> 23rd >> August 2010. This is the reply I received today, 17th October 2010. >> >> Your email dated 23 August 2010 re Web use of National Archives has >> reference. We are very sorry about being disappointed by our system. >> Please keep on trying and someday you will be able to get on it and >> retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) >> >> The comment SOMEDAY you will be able to get on it I found to be most >> amusing. Obviously even the staff now appreciate what a slack system >> they >> run or they don't realise that family history is important to a number of >> people and SOMEDAY may be too late !! >> >> ------------------------------- >> To unsubscribe from the list, please send an email to >> [email protected] with the word 'unsubscribe' >> without the quotes in the subject and the body of the message > > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message

Dear Administrator, Herewith the gist of an answer received from your department by one of our list members. Most unsatisfacory and unacceptable! Perhaps you would like us to take the matter to the public at large? Please be so kind as to ensure the most senoir member of your staff advises the list of what is wrong and when it will be resolved. The NAAIRS site has been steadily sinking into the mire and repeated assurances from you that the matter will be addressed , have NOT materialized. I trust that this matter will command thev HIGHEST priority. Yours, Colin Mohr ----- Original Message ----- From: "Gwen Doyle" <[email protected]> To: <[email protected]> Sent: Wednesday, October 27, 2010 2:32 PM Subject: [SOUTH-AFRICA-CAPE-TOWN] My reply from S.A. National Archives > After having taking a fellow genealogist advice I sent the S.A. National > Archives a paste and copy of their lovely red notice which tells one "All > Search Manger User ID's in use. Please try again later" notice on the 23rd > August 2010. This is the reply I received today, 17th October 2010. > > Your email dated 23 August 2010 re Web use of National Archives has > reference. We are very sorry about being disappointed by our system. > Please keep on trying and someday you will be able to get on it and > retrieve what you are looking for. Yours Sincerely Mologadi Mamabolo (Ms) > > The comment SOMEDAY you will be able to get on it I found to be most > amusing. Obviously even the staff now appreciate what a slack system they > run or they don't realise that family history is important to a number of > people and SOMEDAY may be too late !! > > ------------------------------- > To unsubscribe from the list, please send an email to > [email protected] with the word 'unsubscribe' > without the quotes in the subject and the body of the message

William Allen born c 1842 in "Cape of Good Hope" married in Hillgrove, small gold mining town near Armidale, New South Wales in Australia in 1869. Can anyone please assist with names of William's parents or any other details? Any help would be greatly appreciated. Regards Judy