As I've noticed from past listings that many List members are very computer-savy, I thought to try my first techie query (as opposed to genealogical), in the hopes of some good advice. I subscribe to Ancestry (the US site as it saved me ££) and use AOL. My desktop computer (new in Sep) has had myriad problems, but fingers crossed that may be behind us now. In any event, I did have Ancestry on this computer last fall. It has been on my laptop for some time - and continues to work there. I last got the desktop computer back from the shop in mid-March, at which point I tried to sign in to Ancestry, but was unable to log in (it seemed to load about 40% then stopped). (I had previously had a problem loading the enhanced image viewer on this same computer - but that is perhaps another problem, as I haven't yet been able to even log in, so don't know if that will be a second hurdle.) Having been in the hospital for some time after the computer came back, I am only now following the advice I received from Ancestry re solving this problem. They suggested turning off any firewall or anti-virus and/or adjusting the security setting on the browser to medium. I have done all of the above, but I am still unable to log in. (I have not yet reinstalled my Norton security, so the only security running was via MS Windows XP and AOL 9.0.) I have sent another question off to Ancestry, but am wondering if any others on the List may have had similar problems. If so, I would greatly appreciate your expertise. Mary T