I recently had a computer breakdown which necessitated reformatting the hard drive. Since then I have been unable to get my scanner to work. The problems are as follows: The scanner is a Compumax PS 300. It came with two floppy discs containing the necessary software including iPhotoPlus. However, when I try to install, the first disc runs ok, but there is an error on the second disc and the installation aborts. I know the scanner itself is ok because I can get it working with other programmes such as MS Word and Publisher, but none of them will save as bitmap or jpg files, which means none of my photo editing software will read them and I can't edit them. I have tried using the computer's 'search for new hardware' facility, but it does not find the scanner. I searched on Google, and found a website where I could download the software, but strangely when I ran it, it kept asking me to insert disc 2, so I was back to square one. I also tried e-mailing Compumax, but they didn't reply. Is there anyone on list who has this make of scanner and could loan me the discs for a few days? I really don't want to have to buy a new scanner just because a floppy disc has failed! Pauline Holmes

Pauline Holmes Sent: 10 May 2005 20:23 > it kept asking me to insert disc 2, so I was back to square one. Pauline, When it asks for "disk 2", does it give you opportunity to alter where Disk 2 is? In the past, when I've found similar issues, I've been able to tell it that "disk 2" was where "disk 1" was - in other words the location of the downloaded software. The problem is due to the original installation being on two disks and the script being followed by the system expects the next file to be on disk 2. Usually they are happy when you tell them that disk 2 is not a floppy! Chris

Pauline, If the worst comes to the worst and you have to buy a new scanner I can't advise you on which one to go for, but I would say don't get an HP scanjet 3970, although the output is good, myself and a friend have both had problems with ours and the software is very slow to load up and run. Regards, Peter Park Walton on Thames, Surrey, UK. ----- Original Message ----- From: <PAULIHOLME@aol.com> To: <SOG-UK-L@rootsweb.com> Sent: Tuesday, May 10, 2005 8:23 PM Subject: [SoG] Problem with scanner - can anyone help please? > I recently had a computer breakdown which necessitated reformatting the hard > drive. Since then I have been unable to get my scanner to work. > The problems are as follows: > > The scanner is a Compumax PS 300. It came with two floppy discs containing > the necessary software including iPhotoPlus. However, when I try to install, > the first disc runs ok, but there is an error on the second disc and the > installation aborts. > > I know the scanner itself is ok because I can get it working with other > programmes such as MS Word and Publisher, but none of them will save as bitmap or > jpg files, which means none of my photo editing software will read them and > I can't edit them. > > I have tried using the computer's 'search for new hardware' facility, but > it does not find the scanner. > > I searched on Google, and found a website where I could download the > software, but strangely when I ran it, it kept asking me to insert disc 2, so I was > back to square one. > > I also tried e-mailing Compumax, but they didn't reply. > > Is there anyone on list who has this make of scanner and could loan me the > discs for a few days? I really don't want to have to buy a new scanner just > because a floppy disc has failed! > > Pauline Holmes > > > >