Thank you Michael for Jane's address. I have not had the same problem as you, but today, I was unable to view any images of 'Apprentices of Great Britain', which is one of the SOG datasets, so as I understand the response I had yesterday, viewing these comes within our entitlement. The image viewer worked perfectly well a couple of months ago when I was able to view images from the 1871 census, but today even after uninstalling and re-installing it and with the test pages apparently working perfectly, still no images! Regards Celia