I have had this trouble quite a few times after finishing the first session I each Quarter.The next time I Log on, a message tells me that I have had my allotted time span and I must wait for my next Quarter's worth. I usually phone in as Emails never seem to be heeded, and get a new clearance. I did mention the matter to the relevant person, Jane, at the SOG Fair who promised to try to find out what the problem was, but........ Michael.