With apologies for this general posting, however I can't find, and likely lost the Email sent by someone in the Society [I don't remember who it was] concerning contacting the Origins Help Desk about access to the Origins site and using up unused time. I had queried my inability to get into the site the end of 2004 ["Something wrong?" 31 Dec 04] Although I could see my membership number, active status and boxes showing I had unused access time etc. The same had happened on earlier attempts too. [I never did get to use the 3rd Qtr either.] I wrote to Origins Support desk early in January and did get a response. I had to send two Emails since I had two questions, how to access and whether or not I could still use my unused time and their first reply only addressed my inability to gain access. The reply from the Origins Support desk, explainined that I had to turn of my NORTON Privacy settings in order to get in.... As to the second question, I'm quite sure that I received a positive reply to my second Email that Yes, I would be able to use / carry over my unused time - but I don't seem to have printed that. I had also Emailed the person from SoG that wrote to me that I would advise them how my contact with Origins went. However, since I hadn't been able to make use of my access until the last week of March, I had't replied - I thought I would wait until I did get into the site. I did get into the site on March 20th and things worked well. BUT, I too found that there was no option for me to use my unused time, which I'm sure I had been told I could........ Perhaps that there was some time limit ? I don't remember being given any warning /details about that. I turned my Privacy settings back on afterward my visit, however, I didn't run a complete scan......or it was merely the culmination of a lot of things in my computer, I don't know, but I wasn't able to use my "Windows" features after that. [I'd picked up at least one deadly worm and have had to reformat my computer.] I was only able to back up some files since so many features were lost and I'm still looking for what I did manage to save on floppies, zips etc. I'm just now getting back to Email with a new program etc. and getting all my programs and updates in order etc. It's been a long haul - and a good reminder to keep your back-ups current! I had for the most part, but so much accumulates and time flies and I took a lot for granted.... Not a wise thing to do. Catherine Alberta, Canada. Chris Watts wrote: >I tried it for the first time in a long while and found that I could access > snipped >Although told that I had not used my 3rd quarter 2004, I could not activate >that (only the 1st quarter 2005) - and now the botton has disappered. I >have e-mailed Origins about that but no reply yet. > -- Message scanned by Norton AntiVirus - last updated 01 Apr 2005

| With apologies for this general posting, however I can't find, and | likely lost the Email sent by someone in the Society [I don't remember | who it was] concerning contacting the Origins Help Desk about access to | the Origins site and using up unused time. Could you let me know too please. I used their e-mail form to contact them but they have not bothered to reply. Chris Watts